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Job Details
Summary
This role is responsible for providing superior client experiences and solutions to all World Courier customers to ensure their needs and expectations are met and exceeded, and that the reputation of the Company is enhanced during each engagement. Key accountabilities include to:

• Process client bookings over the phone, ensuring all relevant information is collected and entered into Transport Management System in a timely and accurate manner.
• Manage and resolve routine client issues and complaints in a friendly and professional manner, ensuring clients are satisfied with resolutions provided.
• Ensure that all shipments are followed through, from Job creation in Transport Management System to their Billing after delivery.
• Update and maintain the World Courier Japan Price list if necessary.
• Manage and maintain a high level of client Satisfaction.

Responsiblities
Customer Service

• Responsibility for the daily running of the Customer Service inbound team i.e. to ensure that personnel are working to their full potential, that work is evenly distributed among staff, to ensure the systems are being utilized correctly and to the maximum, to ensure that calls and customers are being dealt with appropriately.
• To ensure that all customers receive the highest level of customer service and that departmental standards remain high.
• Observe and evaluate the team's performance and offer assistance/ support to All Customer Service staff and Team leaders.
• Ensure all members of staff are up to date and fully trained on all new guidelines/Standard Operating Procedures and technological changes.
• Conduct regular Customer Service meetings to discuss the general running of the department.
• Identify areas where change may be required and implement the change if appropriate.
• Responsible for recruitment and training of all new Personnel to the department.
• Ensure that regular individual Feedback sessions are carried out to evaluate performance of all Team members.
• Hold regular meetings with Customer Service Team to ensure continued staff development.
• Conduct and document annual Appraisals with all staff.

Workplace Health and Safety

• Actively promote a culture that values a safe and healthy workplace.
• Take reasonable care of, and cooperate with actions taken to protect:
• The health and safety of both themselves and others.
• Report all accidents, incidents and hazards to their Manager as soon as is practicable.

Knowledge & Skills

• Working knowledge of the Transportation industry and especially of the Japanese Import regulation and processes.
• Able to follow procedures & instructions.
• Able to take on projects at the request of management.
• Able to provide relevant information on request.
• Good communication skills – verbally & written, in both English and Japanese.
• Strong proficiency in Keigo.

Personal Attributes And Disposition

• Ability to work as part of a team and independently.
• Have excellent interpersonal skills.
• Self motivated.
• Remains Calm under pressure.
• Flexible attitude – for working shifts and last minute coverage.
• High attention to detail.
• Uses own initiative.
• Able to prioritise workload.
• Friendly & polite.
• Dependable, reliable and trustworthy.

**What Cencora offers****
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

**Affiliated Companies****
Affiliated Companies: World Courier K.K. Japan

*Equal Employment Opportunity*
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned