Site Director Tokyo

6日前

Tokyo EF Education First Full time
Site Director Tokyo

Division: EF Study Abroad and EF Gap Year
We're looking for a Site Director to support EF's study abroad and gap year programs. This role will be based in Tokyo, Japan.

WHAT YOU WILL DO:
The Site Director's primary role is to ensure the successful execution of all ground logistics for any study abroad or gap year programs in Tokyo beginning February 2025, largely with U.S. students ages 18-22 years old. This may include programs that relate to U.S. students studying at Oberlin University, U.S. students studying at an EF Language School in Tokyo, or U.S. students studying and traveling with their professors throughout Japan. Together with a Student Life Coordinator and Field Director, the Site Director will manage the on-the-ground logistics of running the program, to ensure the students will be successful, engaged, safe, and academically progress throughout the duration of their study abroad or gap year program.

Responsibilities will include, but are not limited to:
• Provide local oversight of the program responsibilities to ensure the smooth coordination of student support and program logistics such as meals, accommodation, transport, and activities
• Represent EF Study Abroad and EF Gap Year through formal and informal contact with the Oberlin University and other university partners, including their administrators, staff, and faculty
• Advise students on local customs and academic policies, and support their cross-cultural adaptation to their host setting
• Liaise with local partners and suppliers (Hotels, Restaurants, Guides etc.)
• Serve as a primary point of contact for troubleshooting academic program logistics, cross-cultural support, and student emergencies
• Work collaboratively to support the safety and well-being of students and manage escalated emergencies
• Lead engaging and experiential activities
• Facilitate the inclusion of every person on the program and advance EF Study Abroad's overall DEIB efforts
• Assist students in meeting their academic goals through regular progress checks throughout the academic term
• Serve as the official point of contact for visiting EF staff and U.S. sending schools, including faculty from EF's university partners looking to make an initial site visit
• Work in partnership with the Student Life Coordinator to manage the quality of the program product, hotels, and activities
• Prepare and submit regular program status reports to EF Zurich and Cambridge staff
• Work with both EF Zurich Operations teams, and Product Development and Customer Teams in the U.S. to funnel insights about programming or co-curricular opportunities for future programs
• Continuously expand EF local knowledge of the region, including but limited to suppliers and logistics of the area
• Review processes and approaches with an eye to continuously improve efficiency, quality, cost, and ultimately customer experience
• Support students, at times, during non-traditional hours like evenings and weekends.

WHO YOU ARE:
You are passionate about international education, dedicated to fostering a supportive learning environment, and possess strong leadership and organizational skills. You're someone who loves details and execution. You bring vision to life to create a beautiful experience. You thrive from challenges and problem-solving.

Requirements:
• Top skills we're looking for: Communication, Problem Solving, Customer Experience, Logistics and Organizational Skills
• Fluent in English and Japanese
• Location expertise – experience with and understanding of the local host setting, culture and Japanese higher education
• Strong understanding of U.S. higher education, gained through hands-on experience working with US university students and faculty
• Must have a valid passport and Permit to work / live in Japan
• Excellent leadership, communication, organisational , and interpersonal skills
• Ability to prioritize, take action & work well under pressure
• Enthusiasm, positivity, resilience and a 'nothing-is-impossible' attitude

Preferred qualifications:
• A strong interest or experience in working in international education and/or the travel industry
• International travel experience
• Familiarity with Forum Standards of Good Practice in Education Abroad

Timing Commitments:
• This is a permanent position to begin early 2025, to be discussed
• There may be an additional need to provide light support for U.S. student information sessions in March/April of 2025, to be further discussed.

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