Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. The position ensures Hotel Operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment.
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Monitors hotel operations sales performance against budget.
• Reviews reports and financial statements to determine hotel operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Champions the brand's service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Ensures employees are treated fairly and equitably.
• Ensures that regular, ongoing communication is happening in Operations.
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
-
Tokyo Marriott International Full timeHotel Description · The 200-key hotel will be located in the heart of Tokyo between Shinagawa and Tamachi Stations and is a key component of JR East's extensive redevelopment project of the former JR Shinagawa Depot Railway Yard. The hotel is expected to open in spring 2025. The ...
-
Tokyo Morgan StanleyInvestment Management Operations, Director, Tokyo Job Number: · 3261488 Posting Date · :Oct 30, 2024 Primary Location · :Japan-Japan-Japan-TokyoEducation Level:Bachelor's Degree Job · :OtherEmployment Type:Full TimeJob Level:Director Description We are seeking someon ...
-
Tokyo Marriott International Full timeSenior Director, Global Sales – Japan and Korea · The Senior Director, Global Sales – Japan and Korea is a key member of the Sales & Marketing leadership team responsible for providing strategic sales leadership. Sales office locations currently include Tokyo, Osaka, and Seoul. · ...
-
Tokyo Accor Full time· Company Description · Fairmont Tokyo - the first Fairmont in Japan is slated to open July 2025. Located on the upper floors of the South Tower of the Shibaura Project, Fairmont Tokyo offers easy access to business, culture, and well-being amenities as well as Haneda Internatio ...
-
コミ 洋食調理(一般職)
3日前
Tokyo Marriott International Full timeJob Title: Chef/Cook · Job Summary · The ideal candidate will be responsible for preparing and cooking food according to recipes, quality standards, presentation standards, and food preparation checklist. · We are looking for a skilled Chef/Cook to join our team at Marriott Inter ...
-
Director of Finance
4時間前
Tokyo Accor Full time**Fairmont Tokyo - a Prestigious Addition to the Cityscape** · The highly anticipated Fairmont Tokyo is set to debut in July 2025, marking a significant milestone for the hospitality industry. Strategically located on the upper floors of the South Tower of the Shibaura Project, t ...
-
Tokyo Accor Full timeDirector of Revenue Management · An exceptional opportunity presents itself for a Director of Revenue Management to be part of Fairmont Tokyo, the first Fairmont in Japan opening in 2025. Located on the upper floors of the South Tower of the Shibaura Project, Fairmont Tokyo offer ...
-
Site Director Tokyo
1週間前
Tokyo EF Education First Full timeSite Director Tokyo · Division: EF Study Abroad and EF Gap Year · We're looking for a Site Director to support EF's study abroad and gap year programs. This role will · be based in Tokyo, Japan. · WHAT YOU WILL DO: · The Site Directors primary role is to ensure the successful ...
-
Tokyo Takeda Full timeDescription · Takeda is a global biopharmaceutical leader, guided by its values of Takeda-ism. Our purpose is to create a better health for people and a brighter future for the world. We are looking for like-minded professionals to join us. · We aim to innovate and drive changes ...
-
Tokyo EF Education FirstProduction Specialist, Japan · Tokyo, Japan · About the Job · We are seeking a highly skilled Production Specialist to join our Operations Department in Tokyo, Japan. As a key member of our team, you will be responsible for planning and executing tour details to ensure a smooth a ...
-
Tokyo Nike Full timeBecome a Part of the NIKE, Inc. Team · NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thri ...
-
Finance Manager
4時間前
Tokyo Gensler Full timebody{font-family:Arial;}h1{color:#00698f;}h2{color:#00698f;}h3{color:#00698f;}About Gensler · We design for people, leveraging our global perspective and local presence to innovate at every scale. · Our depth of expertise spans disciplines—from aviation and transportation to educ ...
-
Tokyo Rakuten Full timeDirector of Official Brand Store · We are seeking a creative and experienced director to oversee the construction and operation of national clients' official stores on Rakuten Ichiba. · This is a challenging and rewarding job that allows you to send out your creativity in the 'Ra ...
-
Tokyo City Director
4時間前
Tokyo Minerva UniversityAbout Minerva University · Minerva University, based in San Francisco, California, offers a unique undergraduate experience for the brightest, most motivated students in the world. Combining a reinvented curriculum, rigorous academic standards, cutting-edge technology, and an imm ...
-
Tokyo Gilead Sciences RegularJob Title: National Sales Director, Kite Cell Therapy Business Unit · We are seeking a highly motivated and experienced National Sales Director to lead our Kite Cell Therapy Business Unit in Japan. As a key member of our team, you will be responsible for driving sales and site qu ...
-
Tokyo Isearch worldwide PermanentJob Title: Senior Sales Director, Japan · Job Summary · The Senior Sales Director, Japan is a critical leadership role responsible for driving growth in assigned territory. This individual will lead the company's sales focus in specific audio segments, primarily in automotive and ...
-
Tokyo WalkMeAbout the position · WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, execu ...
-
シェフ・ド・パルティエ 洋食調理
1週間前
Tokyo Marriott International Full timeJOB SUMMARY · ・Prepare special meals or substitute items. · ・Regulate temperature of ovens, broilers, grills, and roasters. · ・Pull food from freezer storage to thaw in the refrigerator. · ・Ensure proper portion, arrangement, and food garnish. · ・Maintain food logs. Monitor the q ...
-
f&bスーパーバイザー
7日前
Tokyo Marriott International Full timePOSITION SUMMARY · Assist staff with expediting problem payments (., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. · Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room ...
-
Tokyo Pfizer Full timeSenior Director Public Affairs Japan · The Senior Director Public Affairs Japan is a high-profile position responsible for leading the Public Affairs function in Japan. This role supports Pfizer Japan's business leaders and C-suite executives, providing strategic public affairs a ...
-
Office Administrator
1週間前
Tokyo APCO Full timeAbout Apco · APCO is a global advisory and advocacy firm helping leading corporations, foundations and governments navigate a complex world and create lasting impact. · Founded in 1984, APCO has grown into an independent, majority women-owned firm of more than 1,200 employees wit ...
