Investment Management Operations, Director, Tokyo

1週間前

Tokyo Morgan Stanley
We are seeking a Director, Advanced Specialist, P4, Client Services & Relationship Mgmt IM in IM Operations to support the equity, fixed income, and alternative businesses for Morgan Stanley Investment Management (MSIM). The role involves managing complex processes, analyzing issues, building relationships, and communicating with clients and stakeholders. The ideal candidate has front-to-back knowledge of investment management processes, commercial thinking, and Japanese fluency. They should be able to articulate complex situations, work well in a team environment, and possess strong leadership skills. At least 6 years of relevant experience is expected, with a preference for experience in a client service mindset. The role requires PC literacy, knowledge of financial products and market, and ability to identify problems and potential risks. The successful candidate will be committed to maintaining high standards of excellence and will be guided by Morgan Stanley's core values of putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back.

Key responsibilities include:

* Managing complex processes and/or supporting significant process management/project efforts
* Analyzing and exposing ambiguous, complex issues or non-standard issues, identifying risks, root causes, and proposing future actions
* Building and managing relationships with business unit partners, other Morgan Stanley infrastructure departments, and external contact points in Client or Market organizations
* Dealing with internal / external client regular / ad hoc requests and troubleshooting problems
* Communicating and working closely with sales representatives to provide high-quality service to clients
* Day-to-day liaison with Investment managers, Portfolio Specialists, and Marketing team
* Building relationships with global and local stakeholders, ensuring clients receive the best possible service
* Using strong business sense and judgment to identify potential risk areas: making appropriate recommendations and highlighting those risks via the appropriate escalation channels
* Producing daily / weekly / monthly / quarterly / semi-annual /annual/ ad-hoc reports for public pension clients, private pension clients, financial institutional clients, and intermediary clients (including reporting to consultants)
* Maintenance of account and counterparty lists
* Maker/Checker process in place for all the deliverables
* Liaison with Trust Banks when required
* Work on reporting efficiency improvement initiatives, such as automation, streamlining, process engineering, etc.
* Participation in and contribution to global and local projects and initiatives

Key qualifications include:

* Front-to-back knowledge of the processes, projects, systems, markets, and instruments that influence their team with a comprehensive understanding of job-related operational/compliance policies and procedures
* Ability to think commercially, understand the impact of initiatives, risks on the operational budget
* Basic knowledge of investment management business, regulations, and products
* Japanese Fluency and Business English language skills in both written and oral form
* Demonstrated communication ability and able to articulate complex situations
* Self-starter, problem solver, detail-oriented, and strong team worker who is proactive
* Strong skills in time management, multi-tasks, prioritizing tasks, and meeting deadlines
* Self-motivated and possess a positive working mindset
* Work well in a team environment
* Effective communicator within the Global Operations in a conference call
* Strong leadership with accountability
* PC literacy (Outlook, Excel, Word, and Power Point)
* Good knowledge of financial products and market
* Able to interact and communicate effectively across cultural and hierarchical lines within the firm
* Ability to identify problems and potential risks as they arise and understand when they need to be escalated
* At least 6 years' relevant experience would generally be expected to find the skills required for this role
* Experience in a client service mindset is preferred
* PC literacy (VBA, Access, PowerBI, or a similar tool)
* Skills on Bloomberg / Syntax / Factset / T-Star
* Skills on Trust Bank Statement and fund accounting procedure
* Knowledge of investment management business related Japanese Laws and regulations

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