About the Role
You would be an integral member of the Clinical Solutions and Global Medical Education Contracts (Account Support) Team. Working in partnership with your Team Lead, Regional Manager and Japan Clinical Solutions and Global Medical Education Sales teams. Responsible for executing on contracting and sales support processes for both new, transactional and renewal sales. In addition to responding to customer queries regarding all processes.
Responsibilities
•Working collaboratively across a global team. With cross-functional stakeholders, such as Contracts Managers, Legal Counsels, Controllers and other stakeholders. Ensuring the end-to-end processes are executed with efficiency
•Participating in the development and fulfilment of contract requirements in the purchase or sale/delivery of Elsevier products.
•Evaluating contract compliance and advising others on contractual rights and obligations. Including facilitating amendments to contract terms or contract extensions.
•Assisting in preparation of bids or requests for proposals (RFPs). Negotiates contract terms and participates in the determination of acceptable bids.
•Serving as the main contact for the customer. This includes queries related to agreement status, invoicing, title reconciliation, and clarification of subscription terms.
•Delivering proposals and agreements that both are compliant with our policies and capture the customers' requirements.
•Processing and invoicing on time according to the defined targets of your team's assigned territories.
Requirements
• Hold Secondary education from an accredited college or equivalent with a experience in Contract Administration, Sales Operations, Renewals Sales or Order Management.
•Have Japanese fluency and Business level English
•Be a self-starter who can anticipate business needs and fulfill on them in a proactive manner, and can multitask when times are needed.
•Display excellent organizational, analytical and contract drafting abilities. This includes understanding their structures and negotiation tactics.
•Prefer to Have prior experience with Microsoft Office products. Including Excel and related reporting functionalities. Also prefer experience with ERP tools like Oracle, SAP, Salesforce.com or Siebel CRM. Including CPQ and CLM components of Salesforce.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
•Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your well-being and happiness are key to a long and successful career.
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