Join our high-performing team as a Customer Success Manager
Work with a fast-growing cybersecurity company
- Manages a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle.
- Proactively identifies opportunities to expand and develop client relationships, driving revenue growth through upsells and cross-sells.
- Provides expertise in Customer Success best practices, staying up-to-date on trends in the industry, and operates as a Customer Success and Cyber Security advisor to customers.
- Communicates effectively with customers at the Senior Management level, forming relationships with C-level contacts and negotiating contract renewals, cross-sells, and upsells.
- Works with clients to establish business and technical goals, presenting Keeper solutions and troubleshooting challenges.
- Assists in the evolution of Keeper Security's own Customer Success programs and processes, contributing to excellence in our own Customer Success initiatives.
- Maintains high levels of engagement, adoption, and communication with customers, conducting quarterly business reviews to ensure clients are up to speed on their areas of vulnerability and new product features.
- Becomes a Keeper Security product expert for customers, occasionally assisting on Sales or Marketing calls/webinars as a CSM & Keeper expert.
- Drives customer advocacy in the form of references, referrals, and case studies, and performs data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk.
- Reliably renews and expands customer contracts, meets and exceeds personal and team quotas, and contributes towards the development of a strong team environment by upholding high work standards.
- Jumps at opportunities to go the extra mile to ensure our customers are supported and successful.
- Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows.
- Carries a revenue quota to meet or exceed sales targets within assigned accounts.
- Communicates in Japanese and English, both verbally and in writing, and works with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews.
- Maintains a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals.
- Advise customers on best practices for securing and protecting their business against password related breaches.
Requirements
- 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles.
- Must be bilingual in Japanese with English proficiency for business purposes, with excellent verbal and written communication skills.
- Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support.
- Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise.
- Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives.
- Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value.
- Energetic and self-motivated; a team player who is also a proactive and creative problem solver.
- Aptitude for learning software; strong with business applications.
- Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations.
- Working knowledge of Salesforce.com.
- Experience working in IAM industry is a plus.
- Undergraduate degree preferred (BA/BS).
Keeper is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Key benefits include:
- Opportunity to work with a fast-growing cybersecurity company.
- Develop valuable skills in Customer Success and cybersecurity.
- Join a supportive but independent workplace with opportunities for growth.
- Competitive compensation and benefits package.
- Chance to make a meaningful impact in the cybersecurity industry.
What we look for in a candidate:
- Strong technical knowledge and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proven track record of success in Customer Success or sales roles.
- Bilingual proficiency in Japanese and English.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Passion for cybersecurity and customer success.
How to apply:
If you're a motivated and results-driven individual looking for a new challenge, please submit your application through our website.
We offer a competitive compensation and benefits package, including:
- Competitive salary and bonus structure.
- Comprehensive health insurance and retirement savings plan.
- Flexible work arrangements and remote work options.
- Opportunities for professional development and growth.
- Recognition and rewards for outstanding performance.
We're an equal opportunity employer and welcome applications from diverse candidates.
We're committed to creating an inclusive environment where everyone feels valued and empowered to succeed.
About Keeper:
Keeper is a leading provider of cybersecurity solutions, trusted by millions of individuals and thousands of organizations worldwide.
Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting, and compliance across an entire enterprise.
Join our team today and be part of a fast-growing company that's shaping the future of cybersecurity!
Learn more about our company culture, values, and benefits:
We look forward to hearing from you!
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