WHAT IS BOX?
Boxはクラウドコンテンツマネジメント市場におけるリーディングカンパニーです。安全でユーザビリティの高いコンテンツ管理、コラボレーション、ワークフローなどを提供することで、顧客のデジタルトランスフォーメーションを強力に推進しています。Boxには、この急成長の途上にある市場のリーダーとして、市場の拡大に寄与し、顧客のデジタルトランスフォーメーションや働き方改革などのパートナーとしての役割を得る機会があります。現在、BoxはFortune500の67%を含む、グローバルで100,000社以上の企業に製品提供しています。
WHY BOX NEEDS YOU
K.K.BoxJapanはBoxInc.の日本支社として2014年5月に設立され、急成長し続けています。私たちはさらにBoxを広め、ともに成長を促進していただくことができる人材を求めております。このポジションでは、カスタマーサクセsteamの一員として、お客様との関係性を深めていくことの重要性を理解している方を求めております。ウェビナーやユーザーグループを通じて多くのお客様と関わり、Boxの導入や定着化におけるベストプラクティスを提供していただきます。お客様の支援を行うことはもちろん、エンゲージメントと導入効果を高めるための活動を行う、プロアクティブな役割です。
WHAT YOU'LL DO
•日本の既存顧客に対するカスタマープログラムの設計、実行
•各種ツールやウェビナーやユーザーグループを通じて多数の顧客と関わり、顧客のエンゲージメントと利用定着化を促進する
•Boxのチャネルパートナーと密接に連携し、お客様と効率的に関わる
•Box製品の特徴や機能に関するお客様からの質問に対応する
•顧客のワークフローにBoxを効果的に統合する方法や、ユースケースの包括的な理解を深める
•顧客の解約につながる指標を理解し、顧客データやレポートを活用する
•オンラインコラボレーションやソーシャルネットワーキングやエンタープライズ2.0の分野とBoxモデルを習得する
WHO YOU ARE
•2年以上の関連業務の経験
•様々な媒体を使って、多数の顧客とコミュニケーションをすることに慣れていること
•顧客エンゲージメントを向上させるための斬新なアイデアを持つ、チームプレーヤー
•顧客の満足度を高めるために、顧客と密接に関わることが好きな方
•ペースの速い環境で活躍し、変化に対応できる方
•物事を率先して成し遂げることができる方
•日本語ビジネスレベル。英語力はあれば尚可
•デジタルマーケティングの経験がお持ちの方は、尚可
•IT業界におけるアカウントマネジメントの経験があれば尚可
EQUAL OPPORTUNITY
私たちは平等な雇用者であり、団体内で多様性を大切に考えます。私たちは種族、宗教、肌色、国籍、性別、性的指向、年齢、結婚状態、軍事経歴、障害の有無などを理由に差別しません。詳細については、当社のプライバシーポリシーをご覧ください
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