Tokyo スキルハウス・スタッフィング・ソリューションズ株式会社

A US based General Insurance firm is looking for a strong ITSM Engineer with a strong pro-active and problem solving approach.


Responsibilities:

  • Assist with implementation, and improvement of ITSM processes (e.g., Incident, Change, Problem, and Service Request Management)
  • Collaborate with cross‐functional teams to maintain accurate and useful documentation of infrastructure systems and workflows.
  • Support the adoption and configuration of ITSM/Operations platforms and tools.
  • Monitor operational health of systems, assist with resolving service disruptions, and communicate clearly with involved teams.
  • Contribute to service reviews, RCA sessions, and improvement planning with a humble, proactive, and team oriented approach that values collaboration and shared learning.
  • Foster clear and respectful communication across support teams, stakeholders, and business IT, showing awareness of others' needs and contributing to shared understanding.
  • Offer thoughtful guidance and constructive feedback with humility and a growth mindset, supporting team success and the continuous improvement of services and processes.
  • Participate in on‐call incidents with a dependable and cooperative attitude, demonstrating commitment to the team and readiness to support others when needed.

Required Skills:

  • 3~6 years of experience in IT operations, L2/L3 technical support, or ITSM process‐related work
  • Familiarity with ITIL framework (v4 or v5 preferred)
  • Experience working with ITSM tools (e.g., ServiceNow, Splunk, SharePoint)
  • Understanding of infrastructure components (e.g., Networking, Servers, Storage, Cloud Services, User devices)
  • Understanding of Operating Systems, Middleware, Databases (e.g., Arch/ Debian / Red Hat Linux, Windows, MacOS, Oracle, Sybase, SQL, Tomcat, NGNIX, Apache, IIS)
  • Experience working in supportive team environments, contributing to both user‐facing and system‐level outcomes within medium to large organizations
  • Familiarity with both Windows and Linux‐based systems
  • Foundational awareness of Site Reliability Engineering (SRE) principles, gained through direct participation or adjacent collaboration with projects and/or SRE teams

Why should you apply:

  • This is a longterm opportunity
  • You will be working with international team members
  • Learn new technologies and on large scale projects

Company Details:

A leading international insurance organization operates in over 130 countries and jurisdictions, offering services to commercial, institutional, and individual clients through one of the most extensive global property and casualty insurance networks.

In addition to general insurance, the organization is also a prominent provider of life insurance and retirement services in the United States.

Its common stock is publicly traded on both the New York and Tokyo stock exchange.
The group's Japan-based affiliate provides IT-related services to support the organization's operations within the country.

Working Hours: 9:00 - 17:30 (Mon-Fri)

Working Style:
Hybrid (4 days in office, 1 day work from home)

Holidays:
Saturday, Sunday, National Holidays, Year-end and New Year Holidays, 27 Paid Holidays every year (20 paid leaves, and 7 especial leaves)

Services/Benefits:
Social insurance, Employee Pension Scheme, Transportation Fee

Interview Process: 3


ID:
PT485288


***スキルハウスについて

すべての転職を価値あるものに
20年にわたる日本市場での研鑽と情熱

スキルハウスでは、社員一同が求職者の皆様のキャリアを長期的にサポートしていきたい、という熱い情熱を持っています。現在のご要望にあったポジションだけでなく、皆様のキャリアやその後のプランを一緒に作り上げましょう。

【日本のIT人材紹介におけるリーディングカンパニー 】
スキルハウスは、ITプロフェッショナルに最適な仕事を紹介し、クライアントには最適なIT人材を提供することに特化した、日本有数のIT人材紹介会社です。
大手外資系企業をはじめ、スタートアップ企業、グローバル企業など、その数は500社以上。もちろん、職場環境も多岐にわたります。日本語、バイリンガルの職場環境でのポジションをご紹介しています

【事業・サービス内容】
- 転職市場を知り尽くしたプロのアドバイス、市場動向とキャリアの展望
- あなたのプロフィールと現在の市場に基づき、キャリアの方向性・将来可能性の提案とアドバイス
- 履歴書の書き方、面接準備のサポートとアドバイスの提供
- 次のキャリアステップのための正しい選択をするため、市場内の役割と企業の紹介と議論
- 給与交渉

【内定までの流れ】

STEP1:
エントリー

掲載している求人情報またはスカウトよりエントリーをお願いいたします。
エントリー後、担当アドバイザーよりメールまたは電話にてご連絡いたします。


STEP2:
面談

あなたの希望する企業や職種などを個別カウンセリングでお伺いします。
その上で、あなたに合った求人の選定に移ります。
※面談は主にTeamsまたは電話で対応いたします。
※面談は日本語の他、英語もお選びいただけます。


STEP3:
求人紹介

あなたに合った求人をご案内します。


STEP4:
応募書類の準備

あなたのご経験が採用ご担当者様に伝わるように、応募書類の作成をサポートいたします。


STEP5:
選考・面接

あなたを企業にご推薦いたします。面接日時の調整もスキルハウスにお任せください。


STEP6:
内定・入社

おめでとうございます


こちらでご応募頂くか、以下にご連絡下さい:
スキルハウス・スタッフィング・ソリューションズ株式会社
東京都港区虎ノ門3-8-27巴町アネックス2号館

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