Tokyo myGwork - LGBTQ+ Business Community ¥6,000,000 - ¥12,000,000 per year

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

You will lead projects to enhance IT operations across both cloud and on-premises environments.

In this key role, you will improve operational quality and reduce risk by standardizing and automating ITIL-based event management processes.

Your Responsibilities

You design and standardize event management processes based on ITIL, strengthening integration with ITSM processes.
You analyze operational issues and propose improvement plans.
You promote automation of alert handling to improve response speed and prevent human error.
You optimize alert settings and notification rules using monitoring data.
You identify operational challenges in the Japanese market and develop improvement plans.
You collaborate with global teams to drive operational excellence.

Why This Role Is Attractive

You participate in projects transforming manual operations into smart, automated, and standardized processes.
You work with international team members to address Japan-specific operational challenges from a global perspective.
You enjoy significant autonomy, leading everything from issue analysis to proposal and implementation.
You apply ITIL and ITSM best practices to build mechanisms that enhance operational quality.

Location

Tokyo 23 wards or Kanto region.
You can work remotely (2-3 days per week in office; location may vary by project).

Working Conditions

Your working hours: 9:00-17: hours per day, 1-hour break).

Bonus:
twice a year (June and December).

Work Style

Hybrid work (remote + office).
Smooth information sharing and collaborative environment.
Culture emphasizing work-life balance.

Your future at Kyndryl


There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler.

Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Interested?

If you are interested in this position, you can start with an informal discussion. Together, we will explore the best way for you to contribute based on your experience and career goals.

Please register via the "Apply" button below even if you prefer a casual conversation.

We also welcome information-exchange-based interactions, so feel free to reach out.

We look forward to your application

Who You Are

What You Need

5+ years of experience in designing/improving ITSM/ITIL-based operational processes (ITIL certification preferred).
Experience in defining, standardizing, and implementing event management processes.
Design and implementation of monitoring/APM tools (e.g., Zabbix, Datadog, Netcool, Splunk, New Relic).
Integration design and implementation with ITSM tools (e.g., ServiceNow, Jira).
Architecture design and implementation of operational management platforms.
Alert operation design and implementation.

Preferred Experience

Large-scale operations (cloud or on-premises).
Hands-on experience improving operational quality (KPI setting, PDCA).
Familiarity with latest operational technologies (Runbook Automation, AIOps).
Experience building and operating data platforms.
Delivery experience in large-scale projects (finance, insurance, etc.).

Being You


Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.

We welcome people of all cultures, backgrounds, and experiences.

But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.

This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.

That's the Kyndryl Way.

What You Can Expect


With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.

Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey.

Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.

Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.

At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred


If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Show more Show less

  • Tokyo myGwork - LGBTQ+ Business Community ¥6,000,000 - ¥12,000,000 per year

    This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at ...


  • Tokyo Kyndryl Full time¥6,000,000 - ¥12,000,000 per year

    You will lead projects to enhance IT operations across both cloud and on-premises environments. In this key role, you will improve operational quality and reduce risk by standardizing and automating ITIL-based event management processes. · You design and standardize event managem ...


  • Tokyo Rakuten ¥4,000,000 - ¥8,000,000 per year

    This position is to be employed by Rakuten Group, Inc. and expected to work on assignments commissioned by Rakuten Mobile, Inc. The mission of the Quality Management Support Office is to maximize customer satisfaction through comprehensive quality improvements, including service ...


  • Tokyo Rakuten Full time¥900,000 - ¥1,200,000 per year

    Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app ...

  • Project Leader

    4週間前


    Tokyo Parexel Full time¥5,000,000 - ¥10,000,000 per year

    At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. · Contract content, pha ...


  • Tokyo Interim Professionals ¥5,000 - ¥10,000 per year

    Join us with your skills and expertise as an IT Director to lead the technology solution initiatives within our global digital and technology projects. · ...

  • Operation Leader

    4週間前


    Tokyo Rakuten ¥3,000,000 - ¥6,000,000 per year

    Job Description · Business Overview · Rakuten is Japan's largest marketplace and an internet ecosystem that provides over 70 wide-ranging services including e-commerce, travel, banking, fintech, food delivery, golf, insurance, instant messaging, and mobile networks. · While Rakut ...

  • Operation Leader

    4週間前


    Tokyo Rakuten Full time¥400,000 - ¥800,000 per year

    We are looking for an Operation Leader to drive forward various IT environments at Rakuten Mobile, Inc. The successful candidate will be responsible for managing operational tools, establishing management systems, and providing operational support. · ...


  • Tokyo TSMG Freelance¥300,000 - ¥600,000 per year

    We are looking for a Co-Pilot / Operator to join our Advanced Driver Assistance Systems (ADAS) data collection project. Working closely with the driver and coordination team, you will monitor the vehicle's onboard systems, annotate real-world events, and ensure accurate data reco ...


  • Minato GE HealthCare Full time¥4,000,000 - ¥12,000,000 per year

    Senior Leader of a P&L. Not functional specific. Has in-depth knowledge of best practices and how own area integrates with others. · Senior Leader of a P&L. Not functional specific. · Developing specialized depth and/or breadth of expertise in own job discipline or field. · Skill ...


  • Tokyo Hewlett Packard Enterprise Full time¥6,000,000 - ¥12,000,000 per year

    This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. The job involves managing a team, leading projects, and ensuring the quality of IT services. The ideal candidate will have experience in IT project manage ...


  • Tokyo Rakuten Full time¥4,000,000 - ¥12,000,000 per year

    The Group Sales Division leads brand, creative, marketing, and membership as a cross-group organization with a mission to expand Rakuten Group's membership value and ecosystem of over 70 services. As a member of Device Technology Group within Device Strategy Section, you will be ...


  • Tokyo Kyndryl Full time¥2,500,000 - ¥4,000,000 per year

    We design build manage and modernize mission-critical technology systems so why work at Kyndryl We are always moving forward – always pushing ourselves to go further. · In large-scale projects you will practice IT Service Management to ensure systems run smoothly engage in activi ...


  • Tokyo myGwork - LGBTQ+ Business Community ¥2,500,000 - ¥10,000,000 per year

    This role involves leading teams guiding transformation efforts under guidance. · Developing transformation plans for each process coordinating with customers executing them after handover. · ...


  • Tokyo Rakuten ¥4,000,000 - ¥8,000,000 per year

    The Group Sales Division leads brand, creative, marketing, and membership as a cross-group organization with a mission to expand Rakuten Group's membership value and ecosystem of over 70 services. · We believe that the mobile domain is a platform that plays a fundamental role in ...


  • Tokyo SPOTTED ¥5,000,000 - ¥10,000,000 per year

    We are seeking an experienced Operations Project lead to drive operational excellence and improve service delivery across multiple teams. · Lead cross-functional projects to launch new services or enhance existing ones. · Analyze operational data and provide insights and recommen ...


  • Tokyo IQVIA ¥9,000,000 - ¥12,000,000 per year

    As a Project Lead in Cronos Study Operations, you will play a pivotal role in accelerating clinical trial delivery, helping bring new treatments to patients faster. · Lead or support bid defense presentations, especially for smaller or regional studies. · Manage delivery of regio ...


  • Tokyo Servier ¥120,000 - ¥180,000 per year

    For studies, ensure the set up and the progress of the clinical studies under responsibility, in accordance with local regulations, Good Clinical Practices, internal procedures, technical protocols. · Support the Japanese development strategy to the Core Team/Asset Team · Conduct ...


  • Japan RENOVA / レノバ ¥4,000,000 - ¥6,000,000 per year

    The job involves leading the operations of solar power plants, including managing multiple projects, creating frameworks and systems for operations, and analyzing operational performance data. The role requires strong leadership and problem-solving skills, as well as the ability ...


  • Tokyo Kyndryl Full time¥6,000,000 - ¥12,000,000 per year

    Customer Enterprise Architect for ATM Operation project · Design and implement IT solutions to meet business needs · Collaborate with customers to understand their business needs and constraints · Develop and maintain high-level IT architectures for enterprise-wide solutions · 3+ ...


  • Shinjuku-ku Danaher Corporation Full time¥5,000,000 - ¥10,000,000 per year

    The Commercial Operations Leader is responsible for Japan end-to-end supply chain, warehousing logistic distribution and customer service organization with key deliverables on OTD, Inventory QIT, Operational Cost (freight & warehousing), DC operational efficiency in supporting cu ...