Call Center Manager to support customers with Novo Nordisk products
About the Company
Global healthcare company with over 100 years of innovation and experience in diabetes care
The Position
Oversee daily operations, generate and analyze performance reports, manage staffing, scheduling, and resource allocation
Key Responsibilities
- Establish customer service strategy and provide user-friendly customer service
- Share valuable insights from customers with internal stakeholders
- Manage daily operations of the call center, handle customer calls and complaints
- Ensure accurate response at external customer call center and share FAQs
- Develop and implement procedures for handling safety information and customer complaints
Qualification
- Minimum bachelor's degree in science or related field
- Minimum 5 years of experience in pharmaceutical industry with customer communication experience
- Team management experience preferred
- Knowledge of regulatory requirements related to drug products and medical devices in Japan
- Good level of written and spoken English, native Japanese required
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Chiyoda Novo NordiskThe position · As the Call Center Manager, you will support all customers who needs information/support with regards to Novo Nordisk Products. You need to oversee daily operations of the call center, ensuring efficient handling of customer inquiry and escalation as needed. You w ...
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