Call Center Manager

2週間前


Chiyoda Novo Nordisk A/S
Job Description
Call Center Manager to support customers with Novo Nordisk products

About the Company
Global healthcare company with over 100 years of innovation and experience in diabetes care

The Position
Oversee daily operations, generate and analyze performance reports, manage staffing, scheduling, and resource allocation

Key Responsibilities

  • Establish customer service strategy and provide user-friendly customer service

  • Share valuable insights from customers with internal stakeholders

  • Manage daily operations of the call center, handle customer calls and complaints

  • Ensure accurate response at external customer call center and share FAQs

  • Develop and implement procedures for handling safety information and customer complaints



Qualification

  • Minimum bachelor's degree in science or related field

  • Minimum 5 years of experience in pharmaceutical industry with customer communication experience

  • Team management experience preferred

  • Knowledge of regulatory requirements related to drug products and medical devices in Japan

  • Good level of written and spoken English, native Japanese required




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