As the Call Center Manager, you will support all customers who need information/support with regards to Novo Nordisk Products.
You need to oversee daily operations of the call center, ensuring efficient handling of customer inquiry and escalation as needed.
You will generate and analyze performance reports, identifying trends, areas for improvement, and best practices to drive strategic decision-making and enhance customer satisfaction.
Key responsibilities include:
- Establish customer service strategy and focus on providing user-friendly customer service and channel management.
- Share valuable insights from customers with internal stakeholders and make proposals that can be used for business.
- Maintain existing materials delivered to customers to promote proper use of products.
- Manage daily operations of NovoCare call center, including handling customer calls, replying web forms, and maintaining Chatbot.
- Handle escalated and complex customer complaints and improve customer service experience.
- Collect customer ideas/voices and share them with relevant internal stakeholders.
- Ensure accurate responses at external customer call centers and share FAQs in a timely manner.
- Check the quality of responses from external customer call centers and provide feedback for improvement.
- Develop and implement procedures for handling safety information and customer complaints.
Qualifications:
- Minimum bachelor's degree (science or related field preferred).
- Minimum 5 years of experience in the pharmaceutical industry, with experience in communicating with customers and handling customer complaints and safety information.
- Team/people management experience is preferred.
- Knowledge of regulatory requirements related to drug products and medical devices in Japan.
- Good level of written and spoken English, with native Japanese required.
At Novo Nordisk, we drive change and strive for excellence without fixating on perfection. We seize opportunities to develop and work together to move the needle on patient care.
-
Chiyoda Novo NordiskThe position · As the Call Center Manager, you will support all customers who needs information/support with regards to Novo Nordisk Products. You need to oversee daily operations of the call center, ensuring efficient handling of customer inquiry and escalation as needed. You w ...
-
Call Center Manager
1週間前
Chiyoda Novo Nordisk A/SAre you passionate about delivering exceptional customer service? Do you have experience managing call center operations? If so, you are the Call Center Manager we are looking for to join our team at Novo Nordisk Japan Read more and apply today for a life-changing career. · About ...
-
Tokyo HITACHI ENERGY JAPAN, LTD. Full timeDescription · : Mission statement: · The ideal candidate will be apt in building strong relationships with key customers. You will be able to identify needs and requirements to promote our company's solutions and innovations and achieve mutual satisfaction. · You will be respo ...
-
Tokyo Thales Full timeJob Title: Global Fulfillment Center Quality Assurance Manager · This role is responsible for overseeing quality-related activities across our fulfillment centers globally, monitoring and tracking all quality-related tasks for Thales CPL products fulfilled at regional fulfillment ...
-
Tokyo JLL Full timeDescription · A technical project manager with 5+ years of experience in construction, system integration, and data center operations is required for a role at {company} in Tokyo, Japan. · The ideal candidate will have expertise in Telecoms, Technology, and Security systems, as w ...
-
Tokyo Amazon Web Services Japan GK Full timeJob Description: · Amazon launched the Generative AI Innovation Center (GAIIC) to help AWS customers accelerate the use of Generative AI and promote innovation in their organization. · As an Applied Science Manager in GAIIC, you'll partner with technology and business teams to bu ...
-
Tokyo Rakuten Mobile Full timeJob Title: Cyber Defense Operations Manager · About the Role: · The Cyber Defense Operations Department is responsible for protecting RMI's information systems, telco networks, and data from cyber threats. This involves detecting, responding to, and mitigating cyber attacks in re ...
-
Tokyo Amazon Data Services Japan G.K. Full timeJob Summary · We are seeking a talented Capacity Planning Manager to join our AWS Infrastructure Services team. In this role, you will drive programs to create and manage supply/capacity at our Data Centers in the APAC region. You will improve infrastructure utilization as well a ...
-
Chiyoda KenvueJapan Country Safety Officer (Fixed-Term Employee)-2407018449W Description Who We Are · At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including Dr.Ci:Labo, NEUTROGE ...
-
Online Manager
2週間前
Chiyoda ESTÉE LAUDER Companies Full timeKey Responsibility · - 担当するブランド・ブランド群のP&Lの管理 · - 売上戦略・Monthly計画の策定 · - EC商品・マーチャンダイジング戦略の策定 · - ストアフロント・サイトの更新Update・UIUX改善 · - 在庫状況のモニタリング・管理 · - カスタマーセンターと連携しクレーム・事故の対応 · - 各種レポート作成・レポーティング実施 · - 各種プロジェクト業務のリード・実行 · - 他のチームメンバーへの引継ぎ・ナレッジトランスファー・コーチング · Related Stakeholders · - ...
-
Online Manager
6日前
Chiyoda Estée Lauder Companies Full timeOnline ManagerDescription · Key Responsibility · - 担当するブランド・ブランド群のP&Lの管理 · - 売上戦略・Monthly計画の策定 · - EC商品・マーチャンダイジング戦略の策定 · - ストアフロント・サイトの更新Update・UIUX改善 · - 在庫状況のモニタリング・管理 · - カスタマーセンターと連携しクレーム・事故の対応 · - 各種レポート作成・レポーティング実施 · - 各種プロジェクト業務のリード・実行 · - 他のチームメンバーへの引継ぎ・ナレッジトランスファー・コーチング ...
-
Chiyoda WELLS FARGO BANK Full timeAbout this role: · This is a 6-month fixed term Senior Administrative Assistant role, reporting to the APAC Administrative Manager, within the Corporate & Investment Banking (CIB) COO organization. The candidate will be responsible for managing the administrative and office manag ...
-
Chiyoda MUFG Full timeDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...
-
Chiyoda Lenovo Full timeDescription and Requirements · Our ideal candidate will be a key player in aligning with Lenovo's culture, proposing innovative solutions including hardware and software to Small and Medium Business clients via phone calls and emails to maximize profit. · The daily pipeline foll ...
-
Chiyoda Novo Nordisk A/S**Improve Lives, Drive Change**: Contribute to a pioneering company that addresses unmet medical needs with innovation. · We seek a Clinical Medical Manager (CMM) to facilitate clinical trials in New Therapy Areas, including CKD, CVD, Liver Disease, and Alzheimer's disease. This ...
-
Chiyoda Lenovo Full timeDescription and Requirements · As a Smart Collaboration BDM for Lenovo, you will be responsible for driving Collaboration Transformation opportunities within the different segment. Within each account, you will have responsibility for selling solutions from our entire Collaborat ...
-
Chiyoda MUFG Full timeDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...
-
Chiyoda MUFG Full timeDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...
-
Chiyoda MUFG Full timeDo you want to design and optimize cloud infrastructure? · Mitsubishi UFJ Financial Group (MUFG) is seeking a talented individual to join our team as a Cloud Infrastructure Engineer. In this role, you will have the opportunity to utilize your technical knowledge and analytical sk ...
-
Chiyoda MUFG Full timeDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...
-
Chiyoda MUFG Full timeDo you want your voice heard and your actions to count? · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization ...
