Tokyo, Tokyo Michael Page
  • 世界中の拠点・パートナーと連携しながらキャリアを築けるポジション
  • 安定した環境で英語力を日常的に活かし、長期的なスキルアップが可能

企業情報
世界各地域に拠点を持つグローバル海外旅行保険/医療サービスグループの一員として、旅行・医療・生活サポート領域で幅広いサービスを展開しています。多数の従業員と長年の実績を持ち、国際的なネットワークを強みに、安定した経営基盤とキャリア形成の機会に恵まれた企業です。

職務内容

  • 海外でトラブルに遭遇した日本のお客様への電話サポート(事故・病気・ケガ・災害・トラブル等)
  • 各国拠点・医療機関・サービスプロバイダーとの連携および手配
  • 訪日外国人のお客様への対応と、医療機関案内・手配
  • 帰国支援に関する調整業務
  • 緊急避難・安全確保のサポート業務
  • 専用システムを使用した救急車手配・位置情報連携の対応
  • 関係部署・チームとの連携、正確な情報共有およびエスカレーション対応

理想の人材
■ Must-have(必須)

  • ビジネスレベルの英語力(おおよそ50%以上で英語使用)
  • ネイティブレベルの日本語力
  • 顧客対応・コミュニケーション能力
  • 相手に寄り添いながら課題を理解し、落ち着いて対応できる方
  • プレッシャー下でも正確性を保ちながら対応できる方
  • タイムマネジメント能力
  • 基本的なビジネスマナー(対面・非対面)

■ Nice-to-have(歓迎)

  • カスタマーサポートやホスピタリティ領域での経験
  • 医療・保険・アシスタンス業界での経験
  • 業務改善・プロジェクト参画の経験
  • 専用システムの利用経験

条件・待遇
【Location|勤務地】

  • 東京23都内

【Employment Type|雇用形態】

  • 正社員(Permanent)

【Salary / Benefits|給与・福利厚生】

  • 年収:〜4.2M JPY ベース + ボーナス
  • 社会保険完備、各種手当あり
  • キャリア形成支援制度あり
  • 社内異動・キャリアアップのチャンス多数

【Working Hours / Holidays|勤務時間・休日】

  • 夜勤は月2-4日程度
  • 早番50%、遅番50%
  • 遅番および夜勤シフト時、リモート可
  • 完全週休2日制、各種休暇制度あり

【Additional Attraction Points|追加魅力ポイント】

  • 英語・日本語双方でのコミュニケーション力を高められる実務環境
  • グローバル拠点との連携により、多文化理解や国際感覚を深められる

Contact: Estevan Kawano
Quote job ref: JN



  • Tokyo, Tokyo Michael Page

    · 《2021-12-()$JN '% p v .5&’’ ...

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