We are seeking a highly professional Night Manager to lead overnight operations at the newly opened Fairmont Tokyo — the first Fairmont hotel in Japan.
This is a key leadership role responsible for ensuring seamless night operations, outstanding guest satisfaction, and safe hotel management during overnight hours.
Responsibilities:
- Lead and complete the night audit process
- Act as the overall in-charge during night hours
- Handle guest complaints and service recovery
- Respond to and manage emergency situations
- Supervise Front Office night staff
- Prepare operational and financial reports
- Ensure compliance with security and safety standards
Requirements:
- Previous experience as a Front Office Supervisor, Assistant Manager, or Night Manager
- Strong understanding of night audit procedures
- Excellent communication and problem-solving skills
- Fluent Japanese / English are mandatory
- Valid Japan working visa holders preferred
- Strong sense of responsibility, leadership, and opening mindset
Apply now and be part of something truly special. Interested candidates are invited to send their CV to
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