Tokyo, Tokyo Fairmont Tokyo

Fairmont Tokyo, the
first Fairmont property in Japan
, opened in
July 2025
, bringing the brand's mission to life:
"Make Special Happen."
We are seeking a professional
Call Operator
to deliver exceptional service to our valued guests.

Key Responsibilities:

  • Handle general inquiries from external and internal guests via phone and email
  • Manage In-Room Dining orders and assist with restaurant reservations
  • Ensure timely, courteous, and accurate communication reflecting Fairmont's luxury standards
  • Collaborate with internal departments to support seamless guest experiences

Requirements:

  • Fluent in
    Japanese and English
    (spoken and written)
  • Flexible to work
    night shifts
    and adapt to schedule changes
  • Excellent communication, interpersonal, and problem-solving skills
  • Experience in
    hospitality
    or
    call center
    environments preferred

How to Apply:
If you are interested in this position, please send your CV to

Benefits and salary to be discussed along with terms and conditions during the recruitment process



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