Fairmont Tokyo, the
first Fairmont property in Japan
, opened in
July 2025
, bringing the brand's mission to life:
"Make Special Happen."
We are seeking a professional
Call Operator
to deliver exceptional service to our valued guests.
Key Responsibilities:
- Handle general inquiries from external and internal guests via phone and email
- Manage In-Room Dining orders and assist with restaurant reservations
- Ensure timely, courteous, and accurate communication reflecting Fairmont's luxury standards
- Collaborate with internal departments to support seamless guest experiences
Requirements:
- Fluent in
Japanese and English
(spoken and written) - Flexible to work
night shifts
and adapt to schedule changes - Excellent communication, interpersonal, and problem-solving skills
- Experience in
hospitality
or
call center
environments preferred
How to Apply:
If you are interested in this position, please send your CV to
Benefits and salary to be discussed along with terms and conditions during the recruitment process
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