Create memorable experiences for employees, visitors and partners following a service excellence in all our offices, manufactures, customer services and logistic platforms for all our Maisons. Focus on people's well-being while on our premises.
Reports to Buildings and Office Services Director, Japan
Reception

• Manage the front of house team (recruitment, talent management and rewards)
• Focus on visitors (int. & ext.) experience (access management, parking allocation, lockers)
• Create standard operating procedures following Group guidelines
• Manage the reception roster (planning)
• Implement relevant signage and ensure site-specific communication
• Ensure excellence in grooming & training
• Guide external vendors and manages contracts

Workplace

• Maintain hoteling standards (housekeeping, front office, back office…)
• Ambassador for Workplace Standards
• Promote alternative working behaviors
• Desk booking: support an agile and hybrid flexible workplace to allow desk sharing when needed
• Ticketing: implement a digital way to communicate and escalate constructive and positive feedback.
• Monitoring spaces to ensure operations and Group service level.

Collaborative Workpoint Management

• Coworking space management
• Meeting room management (Salons VIPS, external bookings)
• Support for community entertainment
• Non-bookable space coordination

Catering

• Manage preferred caterers and contracts
• Ensure high level quality in coffee points, restaurants and external catering
• Initiate and review variety of diets & products
• Harmonize coffee points access and offers

Conference & Event

• Liaise with Maisons to coordinate on-site events
• Coordinate with all different functions and departments (security, landlord, external event teams…)
• Manage meeting room setups (IT involvement)
• Support for Town-hall events

Concierge / On-site services

• Flowers
• Small equipment loans
• Lost items
• Stationary management
• Mail Room operation management
• Cafeteria operation management

Administrative Service

• Oversee Onboarding support
• Manage Corporate credit card administration
• Confidential waste management
• Manage business card
• Company car management
• Support Office site aménités
• Support corporate-wide service finance administration (i.e. business card, stationary etc.)

CSR / Environnent

• Enforce Group's Environmental Policy
• Implement environmental initiatives linked to the buildings (electricity, water, waste, plastic…) with CSR project team

Key Responsibilities

• Demonstrate agility and adaptability in multitasking
• Advise on, support, coordinate and/or challenge projects and initiatives
• Work close and effectively with local, regional and Group key stakeholders including but not limited to real estate, indirect procurement, security-health and safety, finance and external suppliers
• Promote BOS services: visibility, recognition and communication on successes.
• Collaborate with Maison's Buildings and offices experts to align strategies, budgets, new spaces and refurbishments following Real Estate guides and aligning with Richemont Group planning.
• Manage and lead group of staff including vendor team effectively.
• Lead, mentor, and develop a high-performing team to achieve function objective
• Manage conflict effectively, mediate disputes, and promote a culture of open communication
• Roll out our Group hospitality guidelines to create a unified and harmonized employee experience for all our Maisons, partners and guests.
• Co-Manage our hospitality budget with the Building and Office Services Director to implement function's mission.
• Serve as the strategic advisor and relationship champion for all on-site community events.
• Function as a key member of the regional leadership team, owning and championing the workplace hospitality strategy and vision.
• Partner with all internal stakeholders to understand business objectives and co-create workplace experience initiatives
• Co-develop with the Building and Office Services Director and implement workplace experience standards, programs, and innovations that enhance employee productivity, wellbeing, and satisfaction
• Drive continuous improvement through shared data analytics, transparent benchmarking, and collaborative implementation of industry best practices
• Present workplace experience initiatives and outcomes at Quarterly Business Reviews to the Global Corporate Building & Offices Director
• Identify and build strategic relationships with business partners and Maisons across the region
• Plan, manage, and implement site-specific Workplace Experience Program initiatives tailored to regional needs
• Report on regional progress, share innovations and best practices, and celebrate successes across the portfolio

PROFILE

• Ideally tertiary qualification in Hospitality or Tourism management, or related
• A minimum of 8+ years of experience in a similar Regional/Multi-Office Workplace Experience or Hospitality Manager role, with a proven track record of success in managing workplace operations, experience and facilities.
• Prior experience creating & executing workplace / employee experience programs.
• Strong negotiation and vendor management skills, with the ability to build and maintain strong relationships with vendors and contractors.
• Excellent verbal and written communication skills English, with the ability to communicate effectively with employees at all levels of the organization.
• Strong problem-solving skills and ability to adapt to an ever-changing environment, with a focus on providing exceptional customer service and employee support.
• A service-minded approach and strong people skills
• A team player with a high level of dedication
• Strong functional knowledge, time management and organization skills, project management experience, organizational and analytical skills
• Independent, mature and self-motivated, demonstrating a proactive and "can-do" attitude, capacity to deal with deadlines, detail-minded but with good global view
• Strong emotional intelligence and resilience under pressure