Duty Manager

3週間前


Tokyo Specialized Group

Duty Manager | Hotel Operations デューティーマネージャー ホテル運営
Our client, a hotel located in central Tokyo, is seeking a Duty Manager to oversee day or night operations, ensuring guest service standards are met and hotel assets are protected.

東京都心に位置するホテルでは、日中および夜間の運営を監督し、ゲストサービスの基準を満たし、ホテルの資産を保護するデューティーマネージャーを募集しています。

業務内容 / Key Responsibilities:

    • ホテル運営全般の監督:日中および夜間のゲストサービス基準の維持
    • ゲストからのクレーム対応:迅速かつプロフェッショナルに対応
    • 従業員のパフォーマンス管理:必要に応じた懲戒処置の実施
    • ホテル資産の保護およびゲストの安全確保
    • VIPゲストの部屋割り調整および受付対応
    • 公共エリアの定期的な点検と問題箇所の改善
    • 緊急時の避難誘導および連絡体制の調整
    • Oversee day/night hotel operations ensuring guest service standards
    • Resolve guest complaints promptly and professionally
    • Monitor employee performance and initiate disciplinary actions
    • Ensure security of hotel assets and guest safety
    • Assist in VIP guest room allocation and reception
    • Conduct routine inspections of public areas and correct deficiencies
    • Coordinate emergency evacuations and notifications

応募資格 / Qualifications:

    • デューティーマネージャーまたはフロントオフィス管理者としての2年以上の経験
    • 日本語および英語のビジネスレベルでのコミュニケーション能力
    • OPERAシステムおよびMicrosoft Officeの使用経験
    • 国内ホテルでの運営経験
    • 問題解決能力および組織管理能力に優れていること
    • リスク管理および安全プロトコルに関する知識
    • ゲストサービス管理の経験
    • 2+ years as Duty Manager or Front Office Supervisor
    • Fluent in Japanese and English (business level)
    • Experience with OPERA system and Microsoft Office
    • Experience in domestic hotel operations
    • Strong problem-solving and organizational skills
    • Knowledge of risk management and safety protocols
    • Experience in guest service management


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