Duty Manager

2ヶ月前


Tokyo Specialized Group
Duty Manager | Hotel Operations デューティーマネージャー ホテル運営


Our client, a hotel located in central Tokyo, is seeking a Duty Manager to oversee day or night operations, ensuring guest service standards are met and hotel assets are protected.

東京都心に位置するホテルでは、日中および夜間の運営を監督し、ゲストサービスの基準を満たし、ホテルの資産を保護するデューティーマネージャーを募集しています。


業務内容 / Key Responsibilities:
- ホテル運営全般の監督:日中および夜間のゲストサービス基準の維持

- ゲストからのクレーム対応:迅速かつプロフェッショナルに対応

- 従業員のパフォーマンス管理:必要に応じた懲戒処置の実施

- ホテル資産の保護およびゲストの安全確保

  • VIPゲストの部屋割り調整および受付対応
- 公共エリアの定期的な点検と問題箇所の改善
- 緊急時の避難誘導および連絡体制の調整

  • Oversee day/night hotel operations ensuring guest service standards
  • Resolve guest complaints promptly and professionally
  • Monitor employee performance and initiate disciplinary actions
  • Ensure security of hotel assets and guest safety
  • Assist in VIP guest room allocation and reception
  • Conduct routine inspections of public areas and correct deficiencies
  • Coordinate emergency evacuations and notifications

応募資格 / Qualifications:
- デューティーマネージャーまたはフロントオフィス管理者としての2年以上の経験
- 日本語および英語のビジネスレベルでのコミュニケーション能力

  • OPERAシステムおよびMicrosoft Officeの使用経験
- 国内ホテルでの運営経験
- 問題解決能力および組織管理能力に優れていること
- リスク管理および安全プロトコルに関する知識
- ゲストサービス管理の経験

  • 2+ years as Duty Manager or Front Office Supervisor
  • Fluent in Japanese and English (business level)
  • Experience with OPERA system and Microsoft Office
  • Experience in domestic hotel operations
  • Strong problemsolving and organizational skills
  • Knowledge of risk management and safety protocols
  • Experience in guest service management
Show more Show less

  • 東京都 港区 芝浦, エイ・エイ・ピー・シー・ジャパン株式会社 ¥2,000,000 - ¥2,800,000 per year

    · 3年(含み · ぉ · Fleksiuburu to wa taisetsuna hito ga tsukau koto ni shite irimasu. · Nykti wa kanou deshou ka? · Kouritsu o dasou mono deshou. · Puresha no naka ni tsuyoku arimashou. /lI · ...

  • Duty Manager

    2ヶ月前


    Tokyo Specialized Group ¥1,200,000 - ¥1,600,000 per year

    Duty Manager required by a hotel in central Tokyo to oversee day/night operations ensuring guest service standards are met and hotel assets are protected. · ...

  • Duty Manager

    2週間前


    Chūō Marriott Full time

    This position requires Business Level Japanese Fluency · Serves as the property Manager on Duty and directs all property operations during the overnight shift Ensures that the highest levels of hospitality and service are provided during the overnight shift Represents property m ...

  • Duty Manager- Tokyo

    3週間前


    Tokyo Grand Hyatt

    The Duty Manager is responsible for managing the front office department efficiently and providing a courteous, professional, efficient and flexible service at all times. · ...


  • Japan IHG

    We're looking for a new Front Office Manager to take ownership of delivering exceptional first impressions.A little taste of your day-to-day: · ...

  • Duty Manager

    3日前


    Tokyo, Japan Marriott Hotels Resorts

    This position requires Business Level Japanese Fluency Serves as the property Manager on Duty and directs all property operations during the overnight shift Ensures that the highest levels of hospitality and service are provided during the overnight shift Represents property mana ...

  • Duty Manager

    1ヶ月前


    Tokyo, Tokyo Bvlgari Hotels & Resorts

    This position requires Business Level Japanese Fluency Serves as the property Manager on Duty and directs all property operations during the overnight shift Ensures that the highest levels of hospitality and service are provided during the overnight shift Represents property mana ...

  • Duty Manager

    1ヶ月前


    Tokyo Specialized Group ¥4,000,000 - ¥8,000,000 per year

    +Duty Manager pentru hoteluri din Tokyo. · +Direcționează operațiuni de zi și noapte în hoteluri. · Afisarea rapidă și profesionistă a problemelor cu clienții. · ...


  • Tokyo Shangri-La Group

    JoinShangri-La,a successfulpioneerinAsianhospitality,andgainqualityexperience. · ...

  • Duty Manager, Tokyo

    1ヶ月前


    Tokyo Park Hyatt ¥900,000 - ¥1,200,000 per year

    Join us in welcoming the opening of the second chapter of Park Hyatt Tokyo with our wonderful colleagues. · ...


  • JP - Kanto - Tokyo Hyatt ¥2,000,000 - ¥2,480,000 per year

    The Duty Manager will be responsible for efficiently managing the Front Office department according to the established concept statement. They will assist in maximizing guest satisfaction by implementing the Guest Recognition Program and ensuring a smooth check-in/check-out proce ...


  • Tokyo Shangri-La Group

    Join Shangri-La, a successful pioneer in Asian hospitality, and gain quality experience. · ...


  • 東京都 千代田区, Shangri-La Hotels Japan 株式会社

    · 英語が活かせる · シャングリ・ラ 東京は、東京駅に隣接し、一歩足を踏み入れると ...


  • Tokyo Rakuten Symphony Full time

    pThe Rakuten Symphony Sales team delivers cutting-edge services that are revolutionizing the global mobile telecommunications industry. We aim to maximize the efficiency and effectiveness of our sales activities to expand our business in a rapidly changing market and build strong ...


  • Tokyo Soho House & Co

    +The Assistant Restaurant Manager is responsible for consistently providing members with friendly and professional service, consistency of execution in an attractive, well-maintained environment and ensuring 100%-member satisfaction. · +To execute opening and closing procedures, ...


  • Tokyo Oracle

    About the Company Oracle Life Sciences is an authority in cloud technology pharmaceutical research and consulting trusted globally by professionals in both large and emerging companies engaged in clinical research and pharmacovigilance throughout the therapeutic development lifec ...


  • Tokyo Rakuten Mobile, Inc.

    We are the IMS Core Engineering department responsible for the end-to-end lifecycle management of the design architecture and software of the IMS network. · In the role of IMS Core Solution Architect they focus on IMS core components that manage network mediation charging and pro ...


  • Tokyo myGwork - LGBTQ+ Business Community

    This job is with Soho House, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. · This job is responsible for consistently providing members with friendly and professional service, consistency of execution in an attracti ...


  • Tokyo Soho House & Co

    support the front office manager and ensure optimal experience for members guests and staff at soho house. · minimum of 3+ years' experience working and 1+ year of fo supervisory experience · ...

  • GM, Sales

    2週間前


    Tokyo Supermicro

    Included the following essential duties and responsibilities: Identify and define the customer demands, work with internal team to deliver solutions to meet highest customer satisfaction with quality results. · ...


  • Tokyo Soho House & Co

    + Job summary: To assist the Executive Housekeeper/Housekeeping Manager in running the Housekeeping Department by coordinating daily operational activities + + Responsibilities: · Ensure full knowledge of role and responsibilities · Implement company standards throughout the hous ...