Duty Manager or Night Manager/デューティーマネージャー 又はナイトマネージャー

1日前

Tokyo Shangri-La Group

*Shangri-La Tokyo*
Based in Hong Kong, the Shangri-La Group operates hotels across the Asia-Pacific region. Join Shangri-La, a successful pioneer in Asian hospitality, and gain quality experience.

*シャングリ・ラ 東京*
香港を拠点として、アジア太平洋地域を中心にホテルを展開するシャングリ・ラグループ、アジアンホスピタリティーのパイオニアとして成功を収めてきたシャングリ・ラで、上質な経験を積みませんか。

*Responsibilities(職務内容)*

  • Manage Front Office operations to ensure smooth daily performance in line with forecasted occupancy
  • Supervise staffing levels, rosters, productivity, and team organization
  • Identify training needs and drive continuous service improvement
  • Foster a positive, motivated work environment and promote teamwork
  • Actively collect guest feedback and coordinate with relevant departments to enhance guest satisfaction
  • Oversee daily operations including Night Audit duties
  • Conduct regular inspections of the lobby, public areas, and back-of-house (BOH)
  • Ensure safety and security by responding appropriately to emergencies in cooperation with the Security team

予測稼働率に基づき、フロントオフィスの円滑なオペレーションを統括。

人員配置・シフト管理・生産性向上を通じてチームをリードし、サービス品質の向上を図る。

ゲスト満足度および安全・安心を最優先に、日々の運営を管理する。

Qualifications(応募資格)

  • Business-level proficiency in both Japanese and English; Japanese language proficiency equivalent to JLPT N2 or higher is required
  • Must be able to communicate effectively in Japanese in a business environment
  • Must already hold a valid work authorization permitting employment in Japan
  • Minimum 3 years of Front Office experience, including at least 1 year as a Duty Manager in an international-class hotel
  • Experience using Opera PMS
  • Strong customer-oriented mindset with proven leadership and team-building skills
  • Flexible, proactive, and able to work effectively in a fast-paced environment
  • 日本語および英語でのビジネスレベルのコミュニケーション能力を有する方 (日本語能力試験〈JLPT〉N2相当以上必須)
  • 日本語での業務上のコミュニケーションに支障がないこと
  • 既に日本で就労可能な有効な在留資格を取得していること(必須)
  • 国際基準のホテルにおいて、フロントオフィス経験3年以上、Duty Managerとしての経験1年以上
  • Opera PMSの使用経験を有する方
  • 顧客志向で、リーダーシップおよびチームビルディングに優れた方
  • 柔軟性と主体性を持ち、スピード感のある環境で働ける方

Benefits

  • Overtime allowance : Overtime allowance shall be based on actual overtime hours
  • Bonus : Determination of the payment of bonus shall be based on the business performance of SLTY, the Shangri-La Group and individual performance of the Employee.
  • Transportation fare : Actual public transportation fare required to report at the office and to return back home shall be paid (Maximum JPY 30,000.-).
  • Merit Salary Increment : Salary shall be reviewed once a year based on the achievement of each Employee according the Company's discretion.
  • Career development : Shangri-La Group is well known for its internal development program and with the upcoming opening of the Shangri-La in Kyoto, there is ample of opportunities in each field.
  • Canteen : Free one daily meal in the company cafeteria and a beverage station available 24 hours a day, 7 days a week.

*福利厚生*

  • 残業手当:残業手当は実際の残業時間に応じて支給
  • 賞与:シャングリ・ラ 東京、シャングリ・ラグループの業績および従業員個人の業績により支給を決定する
  • 交通費:支給あり(上限30,000円-)
  • 昇給:年1回、各社員の業績に応じて当社の裁量で給与を見直します
  • キャリア開発: シャングリ・ラグループは社内開発プログラムに定評があり、京都のシャングリ・ラのオープンを控えていることから、各分野で十分なチャンスがあります
  • 社員食堂:勤務日には無料で社員食堂1回の食事や、24時間いつでも利用できるドリンクステーションが用意されております

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