Kyoto Destination Asia ¥2,500,000 - ¥4,000,000 per year

Are you passionate about travel and delivering exceptional experiences to groups exploring Japan? Join our dynamic team at Destination Asia as a Groups Operations Coordinator and help us provide seamless travel experiences for international clients

Job Purpose:

As a Groups Operations Coordinator, you will oversee the operational coordination of all group tours in Japan. This includes booking key services such as transportation, guides, and tickets while ensuring smooth and efficient operations on the ground.

Key Responsibilities:

  • Plan and Book Services:
    Organize all necessary services for our group tours, including transfers, restaurant bookings, guides, and more to ensure flawless execution of itineraries.
  • Service Quality Assurance:
    Monitor the delivery of services to ensure that suppliers meet the high standards expected by
    Destination Asia
    and our partners.
  • Client & Supplier Communication:
    Professionally manage any operational inquiries from both suppliers and clients, ensuring swift and effective resolution.
  • Itinerary Management:
    Confirm that each client's itinerary is accurate, ensuring a smooth travel experience for every group.
  • Incident Management:
    Record and investigate any incidents, accidents, or complaints, following up with necessary actions to maintain client satisfaction.
  • Supplier Relationships:
    Build and maintain strong relationships with key suppliers, ensuring long-term partnerships that support our operations and client experience.

What We're Looking For:

  • Organized & Detail-Oriented:
    You are a proactive, detail-focused individual who thrives in a fast-paced, customer-focused environment.
  • Bilingual in Japanese & English:
    You can communicate confidently in both languages (additional languages a plus).
  • Experience in Japan:
    You have firsthand experience exploring Japan's top tourist destinations and understand what makes Japan so special for international travelers.
  • Team Player with Positive Attitude:
    You bring a sense of humor and professionalism to the team, contributing to a fun yet focused working environment.
  • Previous Experience:
    At least 1 year of experience in inbound tourism, preferably in DMC or tour operations.
  • Customer Care Focus:
    You're dedicated to providing outstanding customer service and ensuring that every traveler's needs are met.

Why Join Us?

  • Work with a global leader in destination management, delivering high-quality travel experiences to international clients.
  • Collaborate with a talented team of travel professionals who are passionate about Japan and travel.
  • Immerse yourself in Japan's rich culture and stunning destinations while helping others do the same.

If you're ready to be part of a leading travel brand and have a passion for creating unforgettable group tours in Japan, we want to hear from you

Apply today to join the Destination Asia team in Kyoto and start your next adventure

日本を訪れるグループ旅行の素晴らしい体験を提供することに情熱を注いでいますか?Destination Asiaでグループオペレーションコーディネーターとして、国際的なお客様にシームレスな旅行体験を提供するお手伝いをしませんか?

仕事の目的:

グループオペレーションコーディネーターとして、すべてのグループツアーの運営調整を担当していただきます。これには、輸送手段、ガイド、チケットなどのサービス手配を行い、現地での運営が円滑に進むようにします。

主な業務内容:

  • サービスの計画と手配:
    グループツアーに必要なサービス(送迎、レストラン予約、ガイドなど)を手配し、旅行の実行がスムーズに進むようにします。
  • サービス品質の監視:
    提供されるサービスが
    Destination Asia
    およびパートナー企業の高い基準を満たしているかを確認します。
  • クライアントおよびサプライヤーとの対応:
    サプライヤーやクライアントからの運営に関する問い合わせに対し、迅速かつ効果的に対応します。
  • 旅程管理:
    クライアントの旅程が正確であることを確認し、旅行がスムーズに進行するようにします。
  • インシデント管理:
    インシデント、事故、苦情などを記録し、適切な対応を行い、クライアントの満足度を維持します。
  • サプライヤーとの関係構築:
    主要なサプライヤーとの良好な関係を構築し、長期的なパートナーシップを維持します。

求めるスキル・経験:

  • 整理整頓と注意力:
    プロアクティブで、細部にまで気を配り、迅速に対応できる方。
  • 日本語と英語のバイリンガル:
    日本語と英語で自信を持ってコミュニケーションができる方(他の言語ができる方は尚可)。
  • 日本の観光地に関する経験:
    日本の主要な観光地を訪れた経験があり、国際的なお客様にどのように日本を紹介するかを理解している方。
  • チームプレイヤー:
    ポジティブでプロフェッショナルな態度を持ち、チームに貢献できる方。
  • 関連業務経験:
    旅行業界での経験(特にインバウンド旅行やツアーオペレーション業務)が1年以上の方が望ましい。
  • 顧客サービス重視:
    高度な顧客サービススキルを持ち、旅行者のニーズに対応することに情熱を持っている方。

なぜ、Destination Asiaで働くべきか?

  • 日本国内での高品質な旅行体験を提供するグローバルリーダーとして働けるチャンス。
  • 日本の文化や素晴らしい観光地に没頭しながら、他の人々にもその魅力を伝えるお手伝いができます。
  • 国内外の旅行専門家と協力し、チームで成長し続ける環境。

日本のグループツアーを魅力的に作り上げる仕事に挑戦し、Destination Asiaの一員として京都での新しい冒険を始めませんか?



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