Kyoto, Kyoto Specialized Group

Group Operations Coordinator グループオペレーションコーディネーター - Travel Management (Hybrid, Kyoto, Global Environment)
Our client, a global leader in destination management, is seeking a Group Operations Coordinator in Kansai to oversee the operational coordination of group tours in Japan. This role offers the opportunity to immerse yourself in Japan's rich culture while ensuring seamless travel experiences for international clients.

当社のクライアントは、世界的に評価されているデスティネーションマネジメント企業であり、日本国内でのグループツアーを管理するツアーコーディネーターを関西で募集しています。この役割では、日本の豊かな文化に触れつつ、国際的なクライアントにスムーズな旅行体験を提供します。

業務内容 / Key Responsibilities:

    • グループツアーのサービス管理(交通手段やガイドを含む)
    • サービス品質を監視し、会社の基準を満たす
    • クライアントやサプライヤーからの問い合わせ対応
    • クライアントの旅程の正確性を確認
    • インシデントや苦情の調査と解決
    • 主要サプライヤーとの関係構築
    • Coordinate group tour services including transport and guides
    • Monitor service quality to meet company standards
    • Manage client and supplier inquiries effectively
    • Confirm accuracy of client itineraries
    • Investigate and resolve incidents or complaints
    • Build strong relationships with key suppliers
    • Ensure seamless travel experiences for international clients

応募資格 / Qualifications:

    • 日本語と英語のバイリンガル
    • インバウンド観光での1年以上の経験
    • DMCまたはツアーオペレーション経験歓迎
    • 日本の主要観光地に関する知識
    • 即時勤務開始可能
    • Bilingual in Japanese and English
    • 1+ year experience in inbound tourism
    • Experience in DMC or tour operations is preferred but not mandatory
    • Familiarity with Japan's top tourist destinations
    • Ability to start immediately


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