Job Number:
External Description:
下記の自社ライフサイエンス製品における修理の依頼に関するサービのオペレーションをお願いいたします。
業務イメージ:
修理の依頼があり、そこから日程調整~作業報告までのコーディネーション業務をお願いいたします。
ボリューム:年間 400~500/日本 200~300/韓国 合計で600/年間 (想定ですが2~3件/日)
・社内のエンジニア、協力会社のエンジニアの手配
・見積の作成
【職務内容・職責】
Coordinate Field Service business in Japan and Korea.
日本と韓国でのフィールドサービス事業の調整。
ーAdministrate services on Service Max/SFDC
Service Max/SFDCでのサービス管理
ーCoordinate services with customers
お客様とのサービスの調整
ーSupport Quality Management System
品質管理システムのサポート
ーCreate KPI and Activity reporting
KPIおよびアクティビティレポートの作成
ーManage subcontractor business
下請け業者の管理
ーCreate service quotations
サービス見積書の作成
【求める経験、スキル】
・ 営業事務経験、営業サポート、カスタマーサポートなど何らかのコーディネーションなどの経験がある方(問い合わせ対応、日程調整、エンジニア手配、見積作成などいずれかのご経験)
・ 英語のスキル(スピーキングはマスト/読み書きもマスト)グローバルとのやり取り発生します。
日本語(顧客対応は日本語ですので、ネイティブレベル)
・業務の都合上、出社対応があり現状も週三回以上出社している状況ですので、今後もご出社対応が出来る方にお願いいたします。(勤務地:お台場)
・SFDC使用セールスフォースのシステム→使用経験無くてもOK、なんらかのシステムを使用していた経験が必要です。
Job Number:
Community / Marketing Title:
Field Service Coordination / Process Solutions_Life Science (Odaiba)
Location_formattedLocationLong:
Tokyo, Tokyo JP
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