Location: Tokyo, Tokyo JP Randstad Sourceright

Job Number:

External Description:

下記の自社ライフサイエンス製品における修理の依頼に関するサービのオペレーションをお願いいたします。

業務イメージ:
修理の依頼があり、そこから日程調整~作業報告までのコーディネーション業務をお願いいたします。

ボリューム:年間 400~500/日本 200~300/韓国 合計で600/年間 (想定ですが2~3件/日)

・社内のエンジニア、協力会社のエンジニアの手配

・見積の作成


【職務内容・職責】

Coordinate Field Service business in Japan and Korea.
日本と韓国でのフィールドサービス事業の調整。

ーAdministrate services on Service Max/SFDC

Service Max/SFDCでのサービス管理

ーCoordinate services with customers

お客様とのサービスの調整

ーSupport Quality Management System

品質管理システムのサポート

ーCreate KPI and Activity reporting

KPIおよびアクティビティレポートの作成

ーManage subcontractor business

下請け業者の管理

ーCreate service quotations

サービス見積書の作成

【求める経験、スキル】

・ 営業事務経験、営業サポート、カスタマーサポートなど何らかのコーディネーションなどの経験がある方(問い合わせ対応、日程調整、エンジニア手配、見積作成などいずれかのご経験)

・ 英語のスキル(スピーキングはマスト/読み書きもマスト)グローバルとのやり取り発生します。
日本語(顧客対応は日本語ですので、ネイティブレベル)

・業務の都合上、出社対応があり現状も週三回以上出社している状況ですので、今後もご出社対応が出来る方にお願いいたします。(勤務地:お台場)

・SFDC使用セールスフォースのシステム→使用経験無くてもOK、なんらかのシステムを使用していた経験が必要です。

Job Number:

Community / Marketing Title:
Field Service Coordination / Process Solutions_Life Science (Odaiba)

Location_formattedLocationLong:
Tokyo, Tokyo JP



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