Job Number:
External Description:
Customer Service Manager
Budged: 12M approx + bonus + allowance
Replacement
Reporting to SCM director
Location: Tokyo
Working style:
Need to go to HQ in Hamamatshu-cho/ warehouse in Heiwajima 2-3 times in a week
Team size: 30 members approx.
Key Accountabilities
Knowledge and Experience
Top 5 Requirements>
Tough, strong, but not too serious and don't take seriously sometime (sometime need to tune out whatever being told from other departments)
Strong analytical skills (analyze CS workflow)
Encourage team member's mindset to Dx
Establish new org structure
Strongly prepared to chaos circumstances
Expected Work/Project
Organize the daily operation workflow
Organize and sorting required data
Installing AX by Sep 2023
Warehouse Bidding Projects
Outsourcer bidding project (expected after 2024)
Mandatory
minimum 5 years of management experience
management experience in different organization at least in 2 org
Over 10yr of experience in CS not SCM (CS Specialist only)
Implementation of work reform/Kaizen
Preferrable
Business level English
Job Number:
Community / Marketing Title:
Customer Service Manager
Location_formattedLocationLong:
Tokyo, Tokyo JP
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