Location: Tokyo, Tokyo JP Randstad Sourceright

Job Number:

External Description:

改善に情熱を持ち、自発的、かつポジティブ思考を持った方を求めています。  

本ポジションは、チームで仕事をし、ライフサイエンス(LS)組織の社内外の顧客との「注文から支払いまで」のプロセスに関連する日常業務を担当します。エンドユーザーや、販売店とのやりとりを行い、製品や、サービスに関する問い合わせと要望に応じて情報を提供します。その他にも、製品の注文、出荷、支払いなどの顧客関連事項に関する問題をローカルおよびグローバルチームと協力して調査することもあります。また、プロセス改善プロジェクトや、新システムの導入にも携わる機会があります。 

【業務内容】

  •   SAPシステムへの受注入力
  •   顧客のお問い合わせ対応(電話、メール、ファックス)
  •   製品の在庫と出荷状況の確認
  •   製品以外のクレーム対応
  •   請求書発行、現金回収の管理
  •   オンライン注文(WEB/e-biz)の処理、その他のe-コマース関連業務
  •   業務マニュアル(SOP)の更新と管理
  •   顧客マスターデータの更新と管理
  •   新入社員や、派遣社員のトレーニングや、サポート 
  •   その他のカスタマー・サービス関連業務
  • 【応募要件】

  •   カスタマー・サービス関連業務経験。
  •   ビジネスレベルの英語力。
  •   ライフサイエンス業界での経験や化学、生物専攻者歓迎。
  •   SAP、SFDC使用経験者歓迎。
  • Job Number:

    Community / Marketing Title:
    Customer Service Representative / Life Science(Tokyo)

    Location_formattedLocationLong:
    Tokyo, Tokyo JP



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