Job Number:
External Description:
【職務内容】
■顧客からの問合対応/営業サポート/受発注処理/納期管理に渡る一連のビジネスフローのオペレーション 【業務比率:70%】
SAPシステムへのデータ入力
システム上での在庫確認・引当および配送センターとの調整
顧客からの注文関連の問合せ対応
■同時に担当領域における業務効率化・デジタル化プロジェクトの企画および実行
【業務比率:30%】
担当業務領域における効率化・自動化・品質向上のためのプロセス改善
システム改善、導入プロジェクトの担当・リード
販売店や社内の営業担当者、またプロジェクトにおいては海外オフィスのカウンターパートやITエンジニアとのコーディネーション
【必要なスキル】
■営業サポートやカスタマーサービス、受発注業務の経験
■ECサイトの立ち上げ・改善および運営の経験
■デジタルツールを活用して業務効率化を実現したことのある方
■コラボレーション:国内外の多くの関係者との調整を円滑に進めることのできる方
■コミュニケーション:海外チームとのプロジェクトや会議や交渉が日常的に発生するためそれに対応できる英語力
【マインドセット】
■新しいことを学ぶ意欲があり、変化への柔軟な対応ができること
■不明瞭な点を能動的に確認し、適切な時間軸で必要に応じて関係者と協同して、業務を進められること
Job Number:
Community / Marketing Title:
Customer Service Specialist / Science & Lab Solutions_Life Science (Tokyo)
Location_formattedLocationLong:
Tokyo, Tokyo JP
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