Job Number:
External Description:
- メルク プロセスソリューションズ事業本部の製品に関する顧客の質問や問題に対処するために、電子メール、電話、およびオンサイトサポートを通じて顧客および社内からの技術的な問い合わせを処理します。
- 顧客から報告された問題の原因解決をサポートするために、必要に応じてラボでベーシックな製品テストを行います。(フィルターの完全性試験等)
- 顧客からの製品苦情管理を担当し、顧客とのコミュニケーション、製品の返品、顧客への報告書の提出などを行います。海外製造工場の品質部門と連携し、継続的な品質改善を支援します。
4.プロセスソリューションズ事業本部の製品について、基本的な操作の説明や技術トレーニングをお客様に提供します。お客様が製品を適切に使用できるようにサポートし、使用中に発生する問題を回避することを支援します。
5.テクニカルサービス部門内で割り当てられた業務改善プロジェクトに参加し、チームの業務効率化に貢献します。
学歴
生化学、バイオテクノロジー、製薬関連の専攻の経験が望ましい。
経験
- 業務経験
製薬またはバイオテクノロジー関連分野において、技術関連のポジションでの3年以上の実務経験。
- 職務経験
バイオファーム業界でのアップストリーム(細胞培養関連)、またはダウンストリーム(清澄化、ろ過、クロマトグラフィーなど)分野へのベーシックな技術サポートの3年以上の経験。
その他
英語 TOEIC 600以上
Job Number:
Community / Marketing Title:
Technical Service specialist PS Japan
Location_formattedLocationLong:
Tokyo, Tokyo JP
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