Handle telephone switchboard- both internal and external to the firm
Provide high standards in client service delivery via f2f, telephone and email communication adhering to the client's expectations
Foster a friendly, proactive, and productive manner toward customers
Ensure all client requests and inquiries are actioned and answered promptly, accurately, and in a professional manner
Proactively manage accurate bookings and resolve meeting room conflicts via the EMS /Book-It system
Coordinate and actively involved in event preparation with the event team when needed (catering requests, coordinating with host, catering vendor, venue set up), and ensure the event run smoothly.
Liaise with other IT and Global Corporate Services (GCS) functions to ensure meetings run smoothlyLiaise with the building management office and vendors for office matters (e.g. repair and maintenance, work permit, and visitor registration)
Coordinate with contractors, explain requirements, seek quotations, provide recommendations & arrange work schedule
Monitor the performance of vendors and the team to ensure health & safety policy is complied with
Perform daily checks of all conference rooms and the office area (including but not limited to the printing area, and pantry area) to ensure stock replenishment and its tidiness; report any issues by creating Corrigo tickets and monitoring until issues are resolved
Adhere to procedures and processes as well as manage client expectations and anticipate their needs
Maintain the general tidiness/ cleanliness of the office including but not limited to reception area, meeting rooms, printing area, pantry area, and store room.
Provide escort to FM vendor to carry out ad hoc works if necessary. Assist in coordination and supervision of maintenance and repair works if neededProvide support for general office administration duties (e.g. invoice process, purchase order, security card requests, pantry ordering, mailing/ printing management
Overall management of housekeeping issues (general cleaning, pest control and environment management) performed by cleaning vendor
Attend emergency and prepare Incident Report if needed
Compile the appropriate reporting for the clients.
Ad hoc duties as requested by management.
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