A highly self-motivated and passionate customer service team player with a great attention to

detail.

The key focus for this role will be to create a single and visual point of contact for client visitors

and employees and to act as the primary interface between the internal operations of

stakeholders and its clients. Providing services to the highest possible standards as well as

representing the client and JLL values in appearance, presentation and manners.

You will take ownership and manage the front of house experience, oversee the desired

behaviours, help orient and settle new and visiting staff and support the facilities management

team in providing a great workplace experience and provide the necessary support for

business related events and community-based initiatives.

In this role, you will bring your people focused skills including strong stakeholder management

and relationship building, continuous engagement and communications as well as your ability

to proactively support the needs of our staff, clients and business partners.

You will be instrumental in ensuring the workplace delivers a great experience for visitors and

staff, your ownership of the workplace by making sure you have happy customers in your

community and your ability to proactively resolve queries and issues will be the cornerstone to

your success in this role.

Job Purpose

■ To promote at all times the company in the most favorable light through the highest

levels of personal and professional conduct.

■ To provide a highly efficient and proactive service to Yahoo, its employees and its

clients.

Job Description

Integrated Facilities Management

Community Host

Integrated Facilities Management

2019 Jones Lang LaSalle IP, Inc. All rights reserved. 2

Specific

Mail receipt and distribution
Office supplies management and provision
GSD support
Business card creation
WeWork usage history verification and monthly reporting
WeWork event announcements
WeWork maintenance coordination
Yahoo ID management
WeWork card management
Client Onboarding/offboarding support
Office inspections
First aid kit management
Document forwarding to Taiwan Finance
Cabinet key and passcode management
WeWork usage support for Boundless members based outside Japan
Internal event support
External warehouse management
WeWork evacuation drill/planned power outage support
Marketing team support
JLL invoice processing
Boundless invoice processing
Budget management
WeWork printer and WiFi support
Document forwarding to tax accounting firm (Actus)

Front of House Specific

■ Promote and support a first class and professional reception and meeting room

service.

■ Ensure adherence to all the procedures as described in the procedural standards

manual.

■ Ensure the procedural standards manual is kept up to date.

■ Liaise with relevant stakeholders with regard to improvement and alterations to

reception and meeting room booking services.

■ Deal with all internal / external client issues.

Integrated Facilities Management

2019 Jones Lang LaSalle IP, Inc. All rights reserved. 3

■ Attend meetings with hosts/organiser to ensure all details of functions are covered.

■ Practice attention to detail in all aspects of service and presentation, with constant

monitoring in order to maintain and improve on current standards being achieved.

■ Manage control procedures, statistical information and analysis. Complete and file all

paperwork and information generated by the above.

■ To ensure that the location is as clean and tidy as practically possible.

Customer Service

■ To ensure that customers are given a prompt and efficient service and expectations

are consistently exceeded.

■ To regularly monitor customer feedback and produce an appropriate action plan

based on the results.

■ To maintain an effective business relationship with the client by understanding their

needs and transferring these into the location.

■ To ensure that you deliver what you promise to the customer, client and team.

■ To ensure that all agreed service objectives are met in line with client expectations.

■ To establish and maintain controls in order to ensure the security of premises,

materials, money and resources.

■ To be aware of changing needs of customers and to develop new products and

systems accordingly.

■ To ensure that all agreed service objectives are met in line with client expectations.

■ To provide an excellent standard of client service.

Health and Safety Management

■ To record and report all accidents within the location adhering to location and

company procedures.

■ To respond to all company memos and requests as required.

■ To ensure that all company procedures and work instructions are fully understood

Additional

Responsibilities

■ To Attend Any Company Meetings As Required.

■ To take responsibility for contributing towards your own development with the

guidance of the line manager and attending training courses as identified.

■ To show commitment to company values in all aspects of your role.

■ To act as a positive ambassador for the business.

■ To attend to any reasonable request made by the client or JLL or Yahoo

Management.

■ Managing Corrigo and its work-orders to successful completion within SLA and

compliance

Person Specifications

■ Passionate About Customer Experience

■ High attention to detail

■ Flexible and proactive

■ A problem solver

■ Experienced in working within a Front of House or Reception environment ideally

gained within a corporate or 5 Star hotel environment

■ Ability to build positive relations with colleagues, guests and clients

■ Able to work off their own initiative and with minimal direction

Integrated Facilities Management

2019 Jones Lang LaSalle IP, Inc. All rights reserved. 4

■ Strong team player with a commitment to support their colleagues

■ Exceptionally organised and skilled in multi-tasking

■ Team Player – 3 years' experience within a hotel/contract/project/facilities

management

■ Computer Literate – good understanding and working knowledge of office software.

■ Communication – good level written, oral communications skills. An influential

communicator, with the ability to deliver clear and concise messages and identify

mutually agreeable solutions.

■ Proven track record of achievement

Skills

■ Computer literate

■ Good written and verbal communication, English main business language

■ Excellent time management and organisational skills

■ Ability to react quickly and decisively when faced with a problem or issue

■ Ability to work under pressure and to tight deadlines

■ At all times to be well presented in reception uniform.

■ Polite, tactful and diplomatic in all dealings with others.

■ Ability to communicate in a calm professional style.

■ Excellent telephone manner and interpersonal communication skills.

■ Computer literate in order to be able to operate the reception systems for processing

guest passes and meeting room bookings.

■ Team player.

■ Able to provide excellent service to all customers (clients, visitors and employees)

■ Attention to detail.

Attributes

■ Focus on the success of the business

■ Flexible attitude towards working relationships and practices

■ People person – Team player

■ Open to listening, understanding and implementing new ideas, concepts and

practises
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