About JLL –
We're JLL. We're a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.
If you're looking to step up your career, JLL is the perfect professional home.
With us, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.
You'll also make long-lasting professional connections and be inspired by the best. We're focused on opportunities and want to help you make the most of yours. Achieve your ambitions - join us at JLL
About The Role -We are currently seeking a talented and motivated Workplace and Concierge Manager, Global Corporate Services to lead our client's premises, located on Marunouchi, Chiyoda-ku, in Tokyo.
You will lead the end-to-end experience of our client's workplace that spans over 26 thousand square feet and is home to a workforce of 150 employees.
The workplace incorporates 5 client-facing meeting room and event spaces, with capacity up to 150 pax and 3 pantries.The Workplace and Concierge Manager will be based at our client's main reception desk, working alongside one full-time JLL onsite employee and will lead the delivery of our client's corporate services scope including Facilities Management, Hospitality and Event Management
To support our client's operations, the position will follow a rotating schedule from Monday to Friday, 9am to 5:30pm. Flexibility will be required where necessary to support after hour facility management activity, and after hour client events. This position is not hybrid.
Responsibilities / Scope of Service:
Develop and maintain strong relationships across the workplace, including with Executive Assistants, senior leadership, base building management, and other key stakeholders
Be responsible for the end-to-end coordination of all catering requirements, vendor liaison, menu selections, billing, onsite vendor coordination, including setup and breakdown of spaces
Coordinate onsite events up to 100 pax, including all catering requirements, vendor liaison, menu selections, AV, furniture and ad hoc vendor requirements, including setup and breakdown of spaces
Raise work orders for repairs/rectification and maintenance personnel as needed while being the point of contact for all facilities related services
Manage 3 onsite staff pantries
Ensure adherence with local and regional health and safety regulations. Report any incidents through client portal in a timely manner.
Proactively manage and maintain positive vendor relationships (i.e. outsourced vendors, food and beverage suppliers, etc); including conducting regular performance evaluation meetings to ensure service levels and values are achieved and within budget as well as invoice processing and payments/re-charges
Provide escort to FM vendor to carry out ad hoc works if necessary. Assist in coordination and supervision of maintenance and repair works if needed
Greeting clients and visitors and escorting them to the meeting room. Serve drinks to clients in meeting rooms whenever necessary
Oversee all client meeting room reservations using our clients EMS meeting room booking system
Handle telephone switchboard- both internal and external to the firm whenever necessary
Qualifications & Requirements:
5+ years of related experience in corporate services, preferably with a hospitality operations background
Solid understanding of Workplace Experience and FM operations.
Proven experience managing a small team of employees/vendors.
Comfortable working from a client facing reception desk
Excellent interpersonal skills with the ability to connect easily with others and handle difficult interactions with discretion and diplomacy
Motivated, responsible self-starter who operates with a sense of urgency and is results-oriented
Exceptional customer service orientation, skills and approach and able to anticipate service requests
Excellent organizational and multi-tasking skills with the ability to prioritize multiple meetings and deliverables with a high level of attention to detail
Excellent, clear written and verbal communication skills
Have a collaborative, positive, team-oriented attitude
Highest level of professionalism, discretion, and professional integrity
Familiarity and understanding of various corporate services specific systems; including but not limited to Concur, CVENT, IWMS tools, advance Adobe, BOX, Document Management tools, floorplan viewing software, EMS conference booking tools, and MS
Office Suite:
specifically comfortable working with numbers, advanced Excel skills required
What You Can Expect From Us
We're an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe.
We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay.
We'll offer you a competitive salary and benefits package.With us, you'll develop your strengths and enjoy a career full of varied experiences. We can't wait to see where your ambitions take you at JLL.
Show more Show less
-
Shibuya JLL Japan+Job Summary · Workplace and Concierge Manager for a global corporate services team. · +Responsibilities:Lead the end-to-end experience of our client's workplace. · Coordinate onsite events up to 100 pax. · ...
-
Shibuya JLL Japan ￥4,200,000 - ￥8,400,000 per yearThis role involves delivering exceptional Integrated Facilities Management services to clients in the electronics industry. · Represent JLL by behaving consistently with cultural and company requirements. · Provide services to client in keeping with client's cultural and company ...
-
Shibuya JLL Japan ￥5,000,000 - ￥6,000,000Manage vendors providing facilities maintenance services. Support contract negotiation and manage budgets for vendor services. Respond to helpdesk work related to equipment and prioritize service requests. · Manage vendors providing facilities maintenance services. · Support cont ...
-
Shibuya-ku, Tokyo JLLThe Facilities Manager is responsible for managing vendors providing facilities maintenance services, supporting contracts negotiation and expenses, responding to helpdesk work related to equipment malfunctions and user requests. · Prioritize and route service requests to appropr ...
-
Shibuya-ku, Tokyo JLLThis is an Assistant Facilities Manager role at JLL where you will deliver exceptional Integrated Facilities Management services to clients operations in the electronics industry. · ...
-
Shibuya-ku, Tokyo JLL ￥1,200,000 - ￥1,800,000 per yearThe Assistant Facility Manager will provide good working environment to client by team management support financial tasks & vendor management at office onsite located in Tokyo. · ...
-
Tokyo JLL Full time￥8,000,000 - ￥10,000,000 per yearWe are currently seeking a talented and motivated Workplace and Concierge Manager to lead our client's premises in Tokyo. You will oversee the end-to-end experience of our client's workplace spanning over 26 thousand square feet for a workforce of 150 employeesDevelop strong rela ...
-
Facility Manager
2ヶ月前
Tokyo, Tokyo Dash Living ￥3,600,000 - ￥7,200,000 per yearWe are creating a global accommodation community through sharing economies, tech, and unique tenant experiences, empowering discerning urban professionals to live and thrive in the most expensive cities in the world. Founded in 2014, venture capital backed by MindWorks Ventures, ...
-
Shibuya JLL Japan $550,000 - $1,000,000 per year+Job summary · The Assistant Post Facilities Manager will assist the Post Facilities Manager to manage the tactical delivery for assigned sites and be the onsite key point of contact for Post staff and client stakeholders in the absence of the Post Facilities Manager. · +Responsi ...
-
Shibuya JLL ￥6,000,000 - ￥9,000,000We are a proven, trusted and long-term real estate service partner for 70+ global, regional, and local clients, and pride ourselves in delivering excellent facilities management services. · ...
-
Shibuya JLL Japan ￥640,000 - ￥1,280,000 per yearThe candidate will be experienced in providing outstanding services in support of Office Management, proactively leading, monitoring and managing onsite Client account activities while ensuring end users communications in a timely manner and contributing to the account financial ...
-
Shibuya-ku, Tokyo JLLWe're JLL. · We're a professional services and investment management firm specializing in real estate. · As a Fortune 500 company, · we help real estate owners, · occupiers and investors achieve their business ambitions.JLL Work Dynamics serve an integral role in JLL's commercial ...
-
Shibuya JLL JapanThe Assistant Facility Manager will be responsible for delivering excellent customer service to meet on-site client's expectations, building and developing effective relationships with key stakeholders &/or client and be comfortable working across all levels. · Client/Stakeholder ...
-
Shibuya-ku, Tokyo JLLThe Assistant Post Facilities Manager will assist the Post Facilities Manager to manage the tactical delivery for assigned sites and be the onsite key point of contact for Post staff and client stakeholders in the absence of the Post Facilities Manager. · ...
-
Shibuya JLL JapanThis role combines client relationship management with operational excellence. · ...
-
Shibuya JLL Japan ￥6,000,000 - ￥12,000,000 per yearThis position will be responsible for providing a comprehensive range of services in the Facility & Workplace Services with a focus on customer centricity, continuous improvement, operational excellence, safety, · and compliance.The Assistant Facilities Manager will be responsibl ...
-
Shibuya-ku, Tokyo JLL ￥60,000 - ￥120,000 per yearWe're JLL. We're a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. · The candidate will be experienced in providing outstanding servic ...
-
Shibuya JLL Japan ￥61,000 - ￥93,000 per yearThe role will be responsible for providing a more personal and engaging level of service at every touch point in the building, by being hospitable and forging a lasting, open and collaborative relationship with users through the delivery of a unique and authentic experience. · En ...
-
Shibuya JLL Japan ￥400,000 - ￥800,000 per yearThis position is accountable for delivering the FM services at three sites. On-site at Tokyo office and remote at Osaka and Nagoya offices. · Client Management: Establish / strengthen credible relationships with key clients. · Contract Management: Ensure that all Global/Local con ...
-
Shibuya-ku, Tokyo JLLThis role combines client relationship management with operational excellence in facility management services. · Manage site budgets spending variance while working closely with Finance Manager · Promote continuous quality monitoring drive improvement on operations while ensuring ...
-
Shibuya-ku, Tokyo JLLThis position is accountable for delivering the FM services at three sites including Tokyo office , Osaka office and Nagoya office with various tasks such as client management contract management site operations management health and safety management finance management and other ...
