Perform the following individual tasks and provide support to your manager

Supporting the daily work of clients and users, as well as the work of the team.

Job Description Summary

Provide Total Facility Management services

Soft:
Operation of Helpdesk, Mail room and Reception. Provide general affairs, finance and other support services.

Hard:
Support services for cleaning, planting, amenity management, and maintenance of critical facilities.

Environment and Sanitation:
Business support services related to EHS and CS services.

Project & CRE Strategy:
Support for project execution related to moving and layout changes.

Failure Response:
Temporary response and reporting services in case of Incident. (English, CMO / dedicated system available)

Crisis Management:
Walk through implementation and reporting (English, HQ, other locations) Risk Registration input and reporting (English)

Job Description

Overview of Individual Work Tasks

This task covers the execution and management of operations related to the following contracted services. This position is focused

Helpdesk
Ticket processing from users raised in Corrigo (confirmation, response and completion of requests)
In-house system management

Corrigo(PPM)

Management of work orders (various tasks) managed within Corrigo
General affairs
Support for internal procedures related to the conclusion of new or renewal contracts (as needed)
Procedures for purchasing equipment and supplies, obtaining quotations, etc. (on a timely basis)
Management of internal client postings (as needed)
Client internal newsletter distribution
Management branch offices for facilities
Acquisition and input of utility data etc.
Information sharing within the team, etc.
BAU Support
Execution of main responsibilities
Respond to requests from superiors and provide support
In branch offices and branches where no JLL resident is available, support for maintenance and other operations is provided in cooperation with customers
To submit a company seal application to Legal for contracts and related documents.
Management of reception team and mail room.
Building Maintenance / Vendor Management
Management of sub-contractors
Contacting the vendor manager in case of problems
Management of facility-related contracts (negotiation of amounts, signing of contracts, budget of requests)
Construction management support
Hear requests from employees and on-site Confirmation / Request for quotation from necessary contractors (negotiate the amount) / Apply for construction approval from the client / Coordination of construction schedule / Implement the construction work (with attendance on weekends) / Processing of invoices
Support for security operations
Management of building cards at each base (inventory, issue new cards/reissue lost cards/add/delete access privileges/request deletion of retiree cards)
Coordination with client's security team (sharing of various work schedules, etc.)
Handling of JLL's internal operations
Managing audits (J-CAP, ISMS) (Improvement of issues pointed out)
Support Eco Champions
Participation in training programs
Participation in Region-led activities
HX(Human Experience)Support

Community Manager/Ambassador.

Ensure seamless consistent level of service to customers & guests including support with both experience and soft services (integration)
Point of contact and face of the site, enhancing through community engagement with employees
Strategic role to help craft of the human experience program
Regional reporting on implemented programs
Lead the HX events and community engagement at the workplace
FIN service support
Issuing client PO & invoice to the vendor
Tracking and checking the PO/ invoice (payment) status
Update spend data
Utility data Reporting (ESG Support)
Input the Monthly utility data report
Attend the monthly call and lead the ESG activity
ESG document creation support
Sustainability
Attend Eco-champion meeting and lead the activity
Gathering data for sustainability program manager's request
EHS support
Attend the EHS training
Coordinate with the DELLEHS representative.

Arrange cleaning of the first-aid room, participate in fire prevention and disaster management inspections, accompany the occupational physician during office checks, and handle other related tasks.

Innovation
Attend the innovation committee (monthly)
Analyze the request and current office situation and submit

improvement ideas.

l Working hours:9:00~17:30 (on-site)


l Holiday:
Saturdays, Sundays, national holidays, and other days according to the client's calendar.

※Work on holidays may be required depending on the work, but it is possible to take a day off in lieu of work.

l Basic PC skills:
Microsoft Office (Outlook, Excel(SUM, IF, Filter. basic skills), Word, PowerPoint) Other tools (Teams, Zoom etc.)

l Documentation (PPT)

l Required Experience / Skills

Experience in facility and general affairs related work in a Japanese or foreign-affiliated company.

※Experience in customer service, sales, etc. in other industries is also acceptable, even if you have no experience in the real estate industry.

Communication skills:
Able to communicate smoothly with stakeholders (team, clients and related vendors, users)
Japanese (business level), English (daily conversation level / ability to write and read English documents) Ability to exchange e-mails with Region or no resistance with English
Able to think independently and take responsibility for the execution of tasks


l Ideal candidate profile:
We are recruiting for the purpose of strengthening our future operational foundation and human resource development.

Those who already have experience in the business can further improve their expertise and create opportunities for their own careers and growth.

We also offer a full range of educational content for those with potential who have no experience in the industry, so you will be able to work with discretion.

Dedicated and considerate of others / Strive to achieve their own goals and objectives
Ability to work hard to achieve one's own goals and objectives
Listening / Be open to opinions / Always willing to incorporate the good
Positive attitude toward personal and team growth
Logical thinking / Be able to think about "Why"
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