Overall Role
The Workplace Ambassador acts as the welcoming face and key point of contact for employees, visitors, and guests at client's office. This role is responsible for delivering outstanding front of house and receptionist services (80%) and for providing proactive support for workplace wellness initiatives, internal events, and the breakroom program (20%). The successful candidate will consistently foster a positive, service-oriented office environment.
Duties & Responsibilities
What this job involves –
Front of House & Reception (80%)
- Greet employees, visitors, and guests with a warm, professional manner.
- Manage reception desk operations, including phone management, visitor management system (VMS), badge issuance.
- Organise receipt and deliveries of all mails and courier services. Manage mail distribution records and mail logs.
- Maintain the appearance of the reception and lobby areas to ensure a clean, organized, and welcoming environment.
- Address queries and provide assistance to staff and guests, liaising with facilities, IT, or security as needed.
- Assist & educate client to achieve a smooth and efficient process for meeting room bookings. Enhance user comfort by efficient turnaround of meeting rooms.
- Enforce office access protocols to ensure security compliance.
- Manage transportations request from visitors and employees.
- Manage the requests/ticket system queue and assignment to the respective team members
- Collaborating with housekeeping and support team members/vendors to ensure service expectations are met for the reception and lobby areas
Workplace Wellness, Events, and Breakroom Support (20%)
- Foster a sense of hospitality and create happiness at work for our team, our client and their guest.
- Creating a welcoming environment for clients, (internal/external) customers by providing authentic, caring and timely service.
- Assist the Workplace team with creating and publishing communications and advertising for internal events and initiatives.
- Assist the Workplace team with event organising/hosting coverage, when necessary.
Candidate Specification
Experience
- Prior experience in a hospitality, customer service, or receptionist/front desk role.
- Strong organizational abilities and attention to detail.
- Ability to manage multiple priorities and maintain composure in a fast-paced environment.
- Interest in workplace wellness and a positive office culture.
Task Skills
- Proficiency with Microsoft Word, Excel and PowerPoint.
- Excellent verbal and written communication skills.
- Proficiency with standard office software and visitor management tools.
- Professional appearance and demeanor with strong interpersonal skills.
Personal Skills
- Ability to meet tight schedules and deliver high quality of work
- High level of communication and interpersonal skills
- Great hospitality in the workplace makes a big impact on the visitor experience, and we will build upon the skills you already possess to help you make the greatest impression at that first greeting point, the reception
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