Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Global Workplace Team is dedicated to crafting a workplace experience that brings out the best in our employees. Our goal is to create an environment where everyone feels valued, equipped, and motivated to excel. We strive to deliver a workplace experience that is tailored to the needs of our employees, driving business success and fueling innovation.

We're seeking a highly adaptable, proactive, and creative thought leader to join our team as a Workplace Specialist. You'll play a pivotal role in driving exceptional experiences for employees and visitors at our Tokyo office, while supporting Netflix's growth and innovation in Japan.

About The Role
As a Workplace Specialist, you will play a pivotal role in creating exceptional Workplace experiences at Netflix's office. You will lead programs, events, communications, and creative initiatives that delight employees, inspire collaboration, and reflect Netflix's culture.

This role requires a strategic, proactive, and creative thinker who thrives in ambiguity, drives business impact, and leads through influence with internal and external stakeholders)

Key Focus Areas

• Workplace Experiences / Programs: Align, lead and evolve Workplace programs, including Hospitality and Food & Beverage, to deliver high-touch, impactful experiences that reflect Netflix culture and drive business outcomes. Use curiosity, creativity, and data-informed insights to continuously improve employee engagement, productivity, and satisfaction
• Hospitality: Build trusted partnerships with business leaders, stakeholders, and vendors to deliver inclusive, inspiring, and memorable experiences. Every interaction, from front-of-house greetings to curated F&B offerings, should feel intentional, thoughtful, and aligned with Netflix values
• Communications and Creatives: Shape and execute communications strategies and creative activations that connect employees to Workplace programs and Netflix culture. Create newsletters, campaigns, digital and physical content, and interactive activations that engage, inform, and foster a sense of belonging. Ensure every initiative drives adoption, awareness, and measurable engagement
• Onsite Workplace Events: Utilize expertise in event planning and execution to support high-profile events, including junkets, shootings, and internal meetings, ensuring seamless coordination and a stunning experience for all attendees.
• Cross-Functional Collaboration: Partner closely with multiple internal teams, and external partners to drive initiatives that enhance programs, operational efficiency, and employee experience. Influence decisions, balance local and global priorities, and ensure initiatives reflect Netflix's growth and innovation goals.
• Strategic Innovation and Improvement: Collaborate with global and regional teams to identify opportunities for innovation and improvement in Workplace programs and processes, leveraging expertise in workplace experiences to drive strategic initiatives that enhance the employee experience, improve operational efficiency, and support Netflix's business objectives.

Key Responsibilities

• Event Strategy & Execution: Develop and deliver exceptional Workplace events and programs that drive employee engagement, foster collaboration, and showcase Netflix's culture, ensuring seamless execution and continuous improvement.
• Workplace Innovation: Design and implement innovative Workplace services and experiences that enhance employee satisfaction, productivity, and well-being, aligning with Netflix's values and goals.
• Partner & Vendor Management: Build and maintain strong relationships with local partners and vendors, ensuring exceptional service delivery, diversity, and inclusion, and driving strategic partnerships that support business objectives.
• Operational Excellence: Provide strategic direction and oversight for event support, Food and Beverage, Front of House, Shipping, and EHS, driving efficiency, quality, and continuous improvement.
• Communications & Branding: Develop and execute Workplace communications strategies for Japan, leveraging digital platforms, engaging content, and visual branding to promote Netflix's culture and values.
• Safety & Cost Optimization: Responsible for workplace experience programs budget, vendor agreements, and cost optimization.
• EHS Oversight & Safety: Partner with operational team and Enterprise Security to ensure rigorous Health, Safety, and Emergency preparedness standards, including Food & Beverage safety protocols. Support the development of training, procedures, and protocols that mitigate risk, maintain a safe workplace environment, and uphold high-touch service standards

What We Look For

• 5-7 years of experience in a similar role, with a background in tech, hospitality, or entertainment being a plus.
• Proven leadership, stakeholder management, and vendor management experience with the ability to influence across teams.
• Strong business acumen with a track record of aligning Workplace programs to measurable outcomes.
• Excellent verbal and written communication skills in Japanese and English, adaptable to diverse audiences. Ability to navigate ambiguity, take calculated risks, and make informed decisions that drive results.
• Creative, proactive, and passionate about delivering high-touch, memorable Workplace experiences.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

インクルージョンは当社が重視する価値観の一つであり、すべての候補者に対して有意義な面接体験を提供できるよう努めています。採用プロセス中に障害やその他の理由で配慮や調整が必要な場合は、採用担当者にご相談ください。

私たちは、多様性が強いチームを育む基盤であると考え、雇用主として機会平等を推進しています。多様性とインクルージョンを重視し、真摯な姿勢でその推進に取り組んでいます。人種、民族、宗教、肌の色、出身地、性別、性自認、性表現、性的指向、年齢、婚姻状況、軍歴、障害の有無に関わらず、一切の差別を行いません。