Employee Support & Inquiry Management
Request Handling:
Monitor and process employee requests via internal ticketing systems and communication platforms.
Information Management:
Maintain and update internal FAQ pages, office guidelines, and operational manuals to ensure employees have access to current information.
Problem Resolution:
Serve as the first line of support for workplace-related questions, escalating complex issues to the appropriate technical or management teams.
Office Asset & Facility ManagementLost & Found:
Manage the end-to-end process for lost property, including logging items, notifying owners, and conducting periodic audits and disposals.
Office Supplies & Equipment:
Oversee the lending and maintenance of office equipment and supplies. Manage the inventory and registration process for employee business card orders.
Storage & Locker Management:
Coordinate the allocation and clearance of employee lockers (cubbies) and maintain organized temporary storage areas.
Access Coordination
Building Badge Management:
Manage the lifecycle of office access badges, including list integration, inventory audits, and recovery of badges from departing employees.
Compliance:
Ensure all access-related tasks are executed according to company security protocols.
Event & Mail Operations Support
Event Support:
Provide logistical support for office events, such as coordinating meal deliveries (Bento) and distributing company swag.
Internal Collaboration:
Liaise with other teams such as Mail Center, Facilities, and IT teams to ensure daily office operations and special projects are executed smoothly.
Qualifications & SkillsLanguage Proficiency:
Business-level proficiency in both English and Japanese (written and verbal) to support a diverse workforce.
Technical Skills:
Strong command of office productivity suites (e.g., Google Workspace or Microsoft 365). Experience with CRM or Ticketing software is a plus.
Organizational Skills:
Exceptional attention to detail and the ability to prioritize multiple tasks in a fast-paced environment.
Hospitality Mindset:
A proactive, service-oriented attitude with a focus on providing a positive experience for all employees and visitors.
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