■仕事内容
同社及びグループ全体におけるシステム運用・保守の管理を担当していただきます。
システムの運用監視とメンテナンスに努め、仕組化等、ヘルプデスク機能を強化して利用者のニーズに応えるサポート体制を整備します。
また、メンバーの育成等各方面に向け体制強化を進めたく、部署の中核となってご活躍いただける方を募集しています。
※ITサポート規模
グループ会社における正社員・準社員・契約社員等 約3千名程
■業務詳細
・システム運用 保守
┝ITIL運用統括
└インフラ運用・保守
※現状における注力したいポイント
デバイス管理(特にPCおよびユーザーのセキュリティ管理)
ルーター機器の管理およびルール化
・ヘルプデスク
┝ユーザーサポート
└システム利活用推進
※現状における注力ポイント
ユーザー満足度の調査・向上(アンケート調査などによるフィードバックの活用)
・拠点管理
┝拠点NW・回線管理
└PC(キッティング)
システム運用グループとして実業務も(その他詳細は面談にてお伝えします)(その他詳細は面談でお伝えします)
【求める人材】
【必須(MUST)】
・システム運用保守経験(5年以上)
└ITIL等、体系的な知識に準拠した保守運用スキルがあり、各フロント事業担当者とも円滑なコミュニケーションを図れる方
・3名以上のチームマネジメント経験をお持ちの方(2年以上)
└リーダーシップ・当事者意識をもって、自走できる方
【歓迎(WANT)】
・セキュリティポリシーの作成、ソリューションの導入および運用経験
・コーポレートIT部門でのヘルプデスクやサポート業務経験
・ITSM経験
・契約管理や予算管理の経験
・システム利用者のITリテラシー向上の取り組み経験(その他詳細は面談でお伝えします)
【給与】
650~850万円
【勤務地】
東京都
【勤務時間】
求人紹介時に詳しくお伝えいたします。
【雇用・契約形態】
正社員
【待遇・福利厚生】
慶弔見舞金制度/その他制度/確定拠出年金401k/社員持株会制度/資格取得奨励金制度
【休日・休暇】
土曜日/日曜日/祝日/年末年始休暇/夏季休暇/有給休暇/慶弔休暇/出産・育児休暇/介護休暇/その他休暇
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