Tokyo DCSS Technology Pte Ltd
IT機器保守/3rd Party運用 プロジェクトマネージャー
◆ 募集要項 ◆

既存システムにおける3rd party(外部ベンダー/委託先)による保守・運用体制の拡大および高度化に伴い、ベンダー統制・SLA管理・運用品質の継続的改善をリードできるプロジェクトマネージャーを募集します。
属人化しがちな障害対応や運用管理を是正し、安定運用と事業継続性の確保を担っていただくポジションです。本ポジションの最大のミッションは、3rd partyによる保守運用の安定化とSLA遵守体制の確立です。その上で、運用品質改善・コスト最適化を段階的に推進していただきます。
3rd partyベンダーによるシステム保守・運用プロジェクト全体の統括・マネジメント
SLA遵守、運用品質向上、コスト最適化の推進
運用設計および運用プロセス(ITIL等)の整備・改善
SLA/KPIの定義、モニタリングおよび改善施策の企画・実行
障害・インシデント・問題管理の統括および再発防止策の立案・実行
変更管理・リリース管理におけるベンダー調整・コントロール
契約条件・運用範囲に基づくベンダーコントロールおよび是正対応
案件ごとの外部パートナー選定および運用体制の構築
外注費・運用費の予算策定、予実管理およびコスト最適化提案
月次/四半期レビューおよび運用レポーティングの実施

  • English
IT Equipment Maintenance/3rd Party Operations Project Manager
◆ Job Description ◆

We are seeking a Project Manager to lead the continuous improvement of vendor control, SLA management, and operational quality as we expand and enhance the maintenance and operation framework as the third-party maintenance service providor.

This position involves correcting the tendency for troubleshooting and operational management to become overly dependent on specific individuals, ensuring stable operations and business continuity.

The primary mission is to stabilize third-party maintenance and operations while establishing an SLA compliance framework. Building on this foundation, you will progressively drive improvements in operational quality and cost optimization.


  • Oversee and manage the entire system maintenance and operation project involving third-party vendors
  • Drive SLA compliance, operational quality improvement, and cost optimization
  • Establish and refine operational design and processes (e.g., ITIL)
  • Define SLAs/KPIs, monitor performance, and plan/execute improvement initiatives
  • Oversee incident/problem management and develop/implement recurrence prevention measures
  • Vendor coordination and control in change management and release management
  • Vendor control and corrective actions based on contract terms and operational scope
  • Selection of external partners per project and establishment of operational frameworks
  • Budget formulation for outsourcing and operational expenses, actual vs. budget management, and cost optimization proposals
  • Conducting monthly/quarterly reviews and operational reporting
Qualification on candidates

Education :
bachelor's degree or higher (Any major)

Year of working experience in technical service sector :
at least 5 years

Language preference :
Japanese (Native) + English (business level)


PMP :
Preferable

Don't miss this opportunity We are looking forward to hearing from you.
Show more Show less

  • Tokyo DCSS Technology Pte Ltd

    We are seeking a Project Manager to lead the continuous improvement of vendor control, · S LA management, and operational quality as we expand and enhance the maintenance and operation framework.This position involves correcting the tendency for troubleshooting and operational ma ...


  • Tokyo DCSS Technology Pte Ltd

    We are seeking a Project Manager to lead the continuous improvement of vendor control, SLA management, and operational quality as we expand and enhance the maintenance and operation framework as the third-party maintenance service providor. · ...


  • Tokyo Hays

    A leading global IT company is looking for a Project Manager to apply now. · This is a Contract position. The candidates have to currently be based in Japan to apply for this role. · International is a Switzerland-based global consumer goods company founded in 1847. · The new rol ...


  • Tokyo Gap Inc. ¥1,400,000 - ¥2,800,000 per year

    The Associate Merchandise Manager is responsible for the strategic financial success of social commerce platformed channels. This role will be expected to lead the social commerce platform while also being a partner in the larger scope of the Japan Ecommerce team. · Track daily/w ...


  • Tokyo Siemens Gamesa

    A Snapshot of Your Day Responsible for developing maintenance programs and plans for preventive and corrective maintenance to optimize asset integrity Manages the work order and maintenance tracking systems Responsible for establishing survey and inspection programs Maximizes the ...

  • Project Manager

    2週間前


    Tokyo Amdocs ¥5,500,000 - ¥10,000,000 per year

    +Focused on vendor management scope or areas including Service Level Management Contract Management Vendor Escalation Management and also Vendor Decommissioning of services Budget Tracking and Control Data Management Security Policy and Operational Reports. · +Triage issues to Th ...


  • Tokyo Google ¥2,000,000 - ¥2,800,000 per year

    The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world. · ...

  • Cable Technician

    2週間前


    Tokyo Black Box

    The Residential & Data Center Technician installs and maintains structured cabling and IT infrastructure in residential and data center environments. · Install copper (Cat5e, Cat6) cabling systems. · Rack servers and network equipment. · ...

  • Service Technician

    3週間前


    Tokyo Weichai International

    We are seeking a dedicated service technician to join our team providing after-sales service maintenance and technical support for data centre projects this role focuses on the installation commissioning servicing improving performance reliability customer satisfaction throughout ...


  • Tokyo Hitachi Energy ¥4,500,000 - ¥6,300,000 per year

    The opportunity · Hitachi Energy's Grid Integration business unit has delivered more than 4, Our Grid Integration portfolio spans a wide range of transmission and substation applications, · which facilitate reliable and efficient system integration of the future digital electric ...


  • Tokyo Vena Group

    The table outlines the key responsibilities and associated outcomes for a wind energy engineer. · This role encompasses a wide range of tasks from initial site assessment and wind resource analysis to project development construction and ongoing operation. · The overarching goal ...


  • Tokyo Cognizant

    This role involves providing technical support for desktop/laptop PCs, mobile phones, printers, monitors, server/network equipment in office and manufacturing environments. · ...


  • Tokyo Amazon ¥2,000,000 - ¥2,800,000 per year

    The Japan Amazon Logistics (AMZL) team is seeking a Control Systems Engineer who is experienced, innovative, hands-on and customer-obsessed to lead the development of control systems for Material Handling Equipment. · In this position you will not only execute initiatives to impr ...


  • Tokyo CBRE Japan

    +As a CBRE Facilities Manager, you will manage a team responsible for providing overseeing building operations and maintenance for a facility, campus, or portfolio of small to medium sized buildings. · +Provide formal supervision to employees. · Maintain positive client relations ...


  • Tokyo CBRE Japan

    As a CBRE Facilities Manager,you will manage a team responsible for providing overseeing building operations and maintenance for a facility,campus, · or portfolio of small to medium sized buildings.This job is a part of the Facilities Management functional area which focuses on a ...


  • Tokyo ThunderSoft ¥300,000 - ¥600,000 per year

    We are looking for an Environmental Engineering who has the ability and responsibility to undertake product Env compliance tasks to support the Environmental Technologies group. · Gathering of Environmental data (e.g substances, biocompatibility, packaging) · Working with supplie ...

  • Project Engineer

    2週間前


    Tokyo Hitachi Energy

    The opportunity to work with Hitachi Energy's Grid Integration business unit is now available. As a Project Engineer, you will be involved in the basic design of substations and single-line diagrams.We offer Power Consulting for key segments in the energy system. · You will check ...


  • Tokyo Trinasolar

    The Project Delivery and Service Manager - Japan oversees utility-scale Battery Energy Storage System project delivery. · Lead end-to-end project execution. · Manage internal departments (engineering procurement logistics). · Ensure timely completion commissioning SAT handover O& ...


  • Tokyo コグニザント Cognizant

    A senior systems engineer position is available at a client located in Tokyo. · ...


  • Japan Nokia Global

    The Architect is responsible for the integration and customisation of Nokia solutions. · Candidate will be responsible for managing team for one of Solution Area. · Candidate will also be responsible for quality delivery. · ...


  • Tokyo Gap Inc.

    This position is responsible for store design maintenance works overseeing the whole process from new store opening to remodeling activities after the store opening.This position will supervise projects in Taiwan. · ...