◆ 募集要項 ◆
既存システムにおける3rd party(外部ベンダー/委託先)による保守・運用体制の拡大および高度化に伴い、ベンダー統制・SLA管理・運用品質の継続的改善をリードできるプロジェクトマネージャーを募集します。
属人化しがちな障害対応や運用管理を是正し、安定運用と事業継続性の確保を担っていただくポジションです。本ポジションの最大のミッションは、3rd partyによる保守運用の安定化とSLA遵守体制の確立です。その上で、運用品質改善・コスト最適化を段階的に推進していただきます。
3rd partyベンダーによるシステム保守・運用プロジェクト全体の統括・マネジメント
SLA遵守、運用品質向上、コスト最適化の推進
運用設計および運用プロセス(ITIL等)の整備・改善
SLA/KPIの定義、モニタリングおよび改善施策の企画・実行
障害・インシデント・問題管理の統括および再発防止策の立案・実行
変更管理・リリース管理におけるベンダー調整・コントロール
契約条件・運用範囲に基づくベンダーコントロールおよび是正対応
案件ごとの外部パートナー選定および運用体制の構築
外注費・運用費の予算策定、予実管理およびコスト最適化提案
月次/四半期レビューおよび運用レポーティングの実施
- English
◆ Job Description ◆
We are seeking a Project Manager to lead the continuous improvement of vendor control, SLA management, and operational quality as we expand and enhance the maintenance and operation framework as the third-party maintenance service providor.
This position involves correcting the tendency for troubleshooting and operational management to become overly dependent on specific individuals, ensuring stable operations and business continuity.
The primary mission is to stabilize third-party maintenance and operations while establishing an SLA compliance framework. Building on this foundation, you will progressively drive improvements in operational quality and cost optimization.- Oversee and manage the entire system maintenance and operation project involving third-party vendors
- Drive SLA compliance, operational quality improvement, and cost optimization
- Establish and refine operational design and processes (e.g., ITIL)
- Define SLAs/KPIs, monitor performance, and plan/execute improvement initiatives
- Oversee incident/problem management and develop/implement recurrence prevention measures
- Vendor coordination and control in change management and release management
- Vendor control and corrective actions based on contract terms and operational scope
- Selection of external partners per project and establishment of operational frameworks
- Budget formulation for outsourcing and operational expenses, actual vs. budget management, and cost optimization proposals
- Conducting monthly/quarterly reviews and operational reporting
Education :
bachelor's degree or higher (Any major)
Year of working experience in technical service sector :
at least 5 years
Language preference :
Japanese (Native) + English (business level)
PMP :
Preferable
Don't miss this opportunity We are looking forward to hearing from you.
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