At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Job Description
Senior Onsite IT Support Technician
The Senior Onsite IT Support Technician will lead the day to day operations of the IT onsite support team. They will be an escalation point for all eBay Japan office locations. They will lead and provide guidance to other technicians, while maintaining a high level of customer service and attention to detail.
Responsibilities:
- Lead day to day IT support operations for remote and in-office employees in Japan. Support operations will cover end user hardware, software, video conferencing, printers and a variety of handheld devices.
- Monitor and adhere to all established KPIs as it relates to IT Onsite Support functions, including ticket response, resolution, CSAT, new hire setups, and asset management. Proactively raise SLA performance issues to leadership for improvement discussion.
- Perform asset management tasks, inventory, audits, asset returns and disposals at all locations under their responsibility. Maintain clean and orderly organization of equipment storage rooms, adhering to established processes for inventory handling.
- Create and maintain IT training & knowledge articles, monitoring for accuracy and relevant content, and ensuring flagged articles are addressed in a timely manner.
- Monitor performance and work quality of junior technicians, provide guidance and mentoring as needed.
- Lead and support special projects such as mergers & acquisitions, new office builds, office relocation & decomissions. These projects often require travel to support physical site due diligence, equipment handling, inventory, provisioning, and end user training.
- Participate in BCP activities to support our Facilities, Security and Leadership teams at all eBay locations under scope of responsibility.
- Other duties as assigned
Requirements:
- Associate degree or 5 years of equivalent experience
- 2 years minimum customer service background
- Must be able to be on-call up to 7 days at a time (24x7)
- Technical support background
- Excellent written and verbal communication skills.
- 5 years experience supporting Microsoft Office, Google Workspace, and Zoom productivity tools.
- 5 years experience with a variety of end user hardware including Dell/Apple laptops, Xerox printers, and Zoom/Polycom VC technology.
- 5 years experience supporting the latest Windows and Mac operating systems in an enterprise environment. Experience with Linux is a plus.
- 5 years experience supporting users with MDM tools such as Intune, Jamf, and SCCM or comparable enterprise products.
- Experience supporting mobile and laptop self-enrollment processes such as Autopilot, Apple ADE, and Android Enterprise.
- Organized, self-starter that can manage their time efficiently and multi-task.
- Must be able to lift up to 50lbs
- Ability to work after hours and weekends as required.
- Travel as needed (up to 25%)
Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
-
L2 Onsite Support
2週間前
Tokyo TEKsystems ￥4,000,000 - ￥8,000,000 per year世界でも随一の規模を誇る企業の安定した環境での業務 · Azure・ネットワーク・認証関連のトラブルシューティング · ...
-
Tokyo eBayWe are changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. · Lead day to day IT support operations for remote and in-office employees in Japan. · ...
-
L2 Onsite Support
2週間前
Tokyo TEKsystems ￥4,320,000 - ￥6,480,000 per year世界でも随一の規模を誇る企業の安定した環境での業務 · Azure・ネットワーク・認証関連のトラブルシューティング · ...
-
Tokyo D-ploy Full time ￥4,000,000 - ￥6,000,000 per yearWe are looking for an Onsite Technician who will provide technical support related to computer hardware and software. · Provide technical assistance related to computer hardware and software. · ...
-
IT Onsite Technician
2週間前
Tokyo D-ploy ￥5,000,000 - ￥8,000,000 per yearWe are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. · Fishing for Friends program – our referral program · Friendly and international working environment · ...
-
IT Onsite Technician
1週間前
Tokyo, Japan D-ploy ￥4,000,000 - ￥8,000,000 per yearWe are interested in talking to engaging, flexible and solution-oriented individuals who are looking to become part of a dynamically growing and international organization. · ...
-
Senior Technician
2ヶ月前
Greater Tokyo Area Pro5 ￥3,500,000 - ￥6,000,000 per yearWe are seeking a Senior Technician to join our client's Engineering Operations team in Japan. This role is responsible for performing preventive and corrective maintenance on advanced Material Handling Equipment (MHE), including robots, conveyors, and elevators within a Customer ...
-
Tokyo Microsoft ￥750,000 - ￥1,100,000 per yearThe working location for this position will be in Chiba prefecture. As a Microsoft Senior Data Center Technician, you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommission ...
-
Tokyo Korn Ferry世界有数のライフサイエンス企業をサポートする、RPO Talent Acquisitionチームの一員として活躍できる素晴らしい機会です。 · ...
-
Tokyo Sharp Brains ￥2,200,000 - ￥5,580,000 per yearProvided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. · ...
-
Tokyo FyndBridge Consultants & Advisors ￥50,000 - ￥150,000 per yearWe are looking for a highly skilled and passionate L2 Operations Engineer/SME to join client's growing engineering team. You are expected to ensure the reliability, scalability, performance, and efficiency of our critical production systems. · You will bridge the gap between deve ...
-
Tokyo FyndBridge Consultants & Advisors ￥60,000 - ￥180,000 per yearWe are looking for a Technical Support Engineer with 5+ years of experience in IMS-L2 Support. The job requires hands-on experience in Core IMS products, solid knowledge of networking principles and protocols, and excellent analytical and problem-solving skills. ...
-
Tokyo FPT Japan ￥1,000,000 - ￥4,500,000 per yearChúng tôi đang xây dựng lại toàn bộ hệ thống dự án 20 oku yên bằng các công nghệ tiên tiến như Cloud, ReactJS và Microservice với sự tham gia của đội ngũ chuyên gia từ FPT đảm nhận toàn bộ scope end-to-end từ nghiên cứu đến vận hành. · Các yêu cầu chung bao gồm tiếng Nhật N2 giao ...
-
Tokyo, Tokyo Intersoft KK ￥5,000,000 - ￥8,000,000 per yearWe are seeking an experienced IT Audio Visual (AV) Engineer to design deploy support and maintain audio visual systems across corporate environments. · The ideal candidate is technically strong customer focused comfortable working in a bilingual environment. ...
-
Tokyo Global Technology Solutions Ltd. ￥200,000 - ￥378,000 per yearWe are seeking a senior,bilingual Program Manager to provide onsite leadership for enterprise network operations in Tokyo.The role is client-facing and requires strong programme delivery,vendor coordination,and stakeholder management capability in a complex enterprise environment ...
-
Tokyo, Kantō, Japan ASO ACE HOLDINGS RecruitmentBilingual Network Support Engineer role at a Global Indian ICT Service Company in Tokyo. · ...
-
Tokyo Skillhouse Staffing Solutions K.K. ￥420,000 - ￥720,000 per yearOne of the largest Japanese securities groups is seeking a Bilingual Linux & Platform Engineer. · ...
-
Japan, Tokyo NVIDIA ￥8,000,000 - ￥12,000,000 per yearWe are looking for a hardworking Senior Business Development Manager to join our team in Tokyo, Japan. At NVIDIA, you will have the groundbreaking opportunity to steer the future of automotive technology with our powerful platform. · ...
-
Tokyo Litmus7 ￥4,000,000 - ￥6,000,000 per yearWe are seeking experienced Senior Onsite IT Support Engineers to join our regional support teams across multiple global offices. · Provide full-scope IMAC (Installs, Moves, Adds, Changes) support across onsite endpoints and peripherals. · Perform setup, configuration, diagnostics ...
-
Tokyo CapgeminiChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like. This role will be counter part of any projects under data topic. Program Manager has to act as a counterpart for our client division head to gather business require ...
-
Tokyo Capgemini ￥120,000 - ￥180,000 per yearThis role will be counter part of any projects under data topic. Program Manager has to act as a counterpart for our client division head to gather business requirements and resources demands. · Deliver a million-dollar transition program · Manage onsite & offshore team to delive ...
