D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the organization's success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us
Tasks and Responsibilities
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
- First and second level technical support – calls/tickets/user interaction
- Provide prompt responses to IT related questions from end-users
- Reliable documentation of all end-user interactions in customer ticket system 'Service Now' (e.g., incidents, requests)
- Create, maintain, utilize knowledge articles
- Provide IT onboarding trainings to new starters
- Contribute to continuous improvement initiatives
- Language skills: fluent English and Japanese, other languages are a plus
- 2+ years of experience in a similar role
- Strong problem solving/analytical abilities
- Excellent communication skills and customer orientation
- Attention to detail and ability to multi-task, handling multiple stakeholders
- Ability to prioritize and willingness to work self-sufficiently and well organized
- Team player and supportive personality
- Experience in regulated IT environments is a plus (e.g. GxP)
- All candidates must provide a Criminal record not older than 3 months
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Fishing for Friends program – our referral program
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
Is IT in your DNA?
-
Tokyo, Japan D-ployWe pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. · We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become part of a dynamically growing international orga ...
-
IT Onsite Technician
2ヶ月前
Tokyo D-ploy ￥5,000,000 - ￥8,000,000 per yearWe are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. · Fishing for Friends program – our referral program · Friendly and international working environment · ...
-
IT Onsite Technician
1週間前
Tokyo D-ploy Full timeWe are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. · Provide technical and troubleshooting assistance related to computer hardware and software · First an ...
-
Chiyoda HemmersbachWe are looking for an L2 Onsite IT Technician to provide advanced technical support to end users at our customers.Support PCs,laptops,mobile devices,peripherals,and workplace equipment · Troubleshoot basic hardware software and connectivity issues · ...
-
Chiyoda HemmersbachJoin our company as an L2 Onsite IT Technician to provide advanced technical support to end users at our customers. · ...
-
Tokyo eBay ￥4,500,000 - ￥6,300,000 per yearThe Senior Onsite IT Support · Techician will lead the day to day operations of the IT onsite support team. · Lead day to day IT support operations for remote and in-office employees in Japan. · ...
-
Tokyo eBay ￥1,200,000 - ￥1,800,000 per yearWe're changing the way the world shops and sells at eBay. Our platform empowers millions of buyers and sellers in over 190 markets around the world. Join our team of passionate thinkers, innovators, and dreamers to help us connect people and build communities to create economic o ...
-
Tokyo, Tokyo DXC TechnologyProvide onsite support & perform problem resolution on workstation software, hardware and lab equipment/instrument to PC connectivity troubleshooting. · ...
-
Tokyo DXC Technology Full timeThis position is responsible for providing onsite support and performing problem resolution on workstation software, hardware and lab equipment/instrument to PC connectivity troubleshooting. · At least 5 years experience in managing and supporting physical desktop environments re ...
-
Tokyo, Tokyo NOUVELLE MÉDIAS現在、顧客である大手外資系IT企業にて、イベント技術制作に携わっていただける Audio Visual Technician を募集しています。私たち Event Production (EP) Team の目標は、高い技術力を生かし て、イベント主催者および参加者・視聴者に素晴らしいイベント体験を提供することです。 · ...
-
Tokyo ZendeskZendeskは、あらゆる企業規模やニーズに対応したカスタマーサポートソフトウェアを提供しています。私たちはハイパフォーマンス カルチャーを目指しており、チームメイトに対して組織に馴染むのはもちろん、積極的に貢献することを望みます。 · ...
-
Tokyo Nutanix ￥2,000,000 - ￥2,800,000 per year+Hungry Humble Honest with Heart · The Opportunity · This role is Hybrid workstyle Location: Tokyo. · ...
-
Tokyo WiproThe Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for Microsoft's diverse technical environment. · ...
-
Deskside Engineer
3週間前
Tokyo, Tokyo CognizantThis position provides general IT service and user support to all levels of colleagues both face-to-face and via email/telephone. · ...
-
Tokyo Sharp Brains ￥2,200,000 - ￥5,580,000 per yearProvided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. · ...
-
Tokyo, Tokyo HBLAB JAPAN Co., Ltd.+ Tiếp nhận nhu cầu tuyển dụng và lên kế hoạch tuyển dụng các vị trí IT tại Nhật. · + Responsibilities Tiếp nhận nhu cầu tuyển dụng và lên kế hoạch tuyển dụng các vị trí IT tại Nhật. · , · ,Trực tiếp triển khai truyền thông thương hiệu tuyển dụng của Công ty tại Nhật · , · ,Mở r ...
-
Bilingual Infra
1週間前
Tokyo, Tokyo, Japan ASO ACE HOLDINGS RecruitmentThe Lead IT Supporter is responsible for coaching and assisting the on-site personnel with technical and procedural support questions, providing customer service to clients and customers, · * Assist the Manager in ensuring on-site technician workload from all groups is flowing an ...
-
Tokyo Sharp BrainsThis role is primarily remote with a requirement of 5–10% onsite support as needed Must Be Japanese Native Key ResponsibilitiesPerform daily monitoring maintenance and troubleshooting of airport IT system · CUTE (Common Use Terminal Equipment) · eGate · ...
-
Tokyo Total IT GlobalThe Desktop Support Engineer will provide day-to-day onsite and remote desktop support to end users across multiple client locations in Tokyo. · ...
-
Tokyo Sky Systems, Inc. (SkySys)Provide IT Infrastructure field support including troubleshooting hardware software and operating system issues. · ...
-
Tokyo ConvatecAbout Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions with leading positions in Advanced Wound Care Ostomy Care Continence Car ...
