Responsibilities
Job Description:
- Provide onsite support & perform problem resolution on workstation software, hardware and lab equipment/instrument to PC connectivity troubleshooting.
- Resolve incidents upon receipt of escalation from helpdesk or end-user.
- Support various Microsoft Operating Systems, security-related applications and patches, standard application and applications used for R&D laboratory.
- Liaises and coordinates with respective IT personnel, IT vendor, and instrument vendors to resolve reported incidents.
- Works with end-users to identify problems or issues, provide solutions and resolve problems.
- Works with customer internal IT support groups and outside vendors to resolve problems or issues.
- Adheres to process to support the items in the Service Level Agreement .
- Participates in the planning, installation, testing, implementation and support of new hardware and software as well as evaluation of vendor performance.
- Conducts routine hardware and software audits of workstations to ensure compliance with established policies and procedures.
- Performs other duties and participates in special projects as assigned.
- Maintains and shares operational knowledge base by participating in education programs, staff meetings and in-services
- Install, Move, Add, Change & Delete (IMACD) activities for desk-side equipment such as desktop / notebook computer.
- Help ensure Configuration Management Database (CMDB) entries are complete and accurate.
- Act as smart hands and eyes of the remote server team to troubleshoot/restore servers used by R&D.
- Deploy desktop PC and Notebook with standard image to the users.
Qualifications
- At least 5 years experience in managing and supporting physical desktop environments remotely.
- Strong knowledge of desktop operating systems, hardware, and software applications.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Keen to details, excellent documentation skills, in compliance to regulatory requirements.
- Excellent collaboration skills, ability to work seamlessly as a team
Knowledge And Skills
- Excellent verbal and written Japanese and English communication skills.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem-solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Superior customer service skills.
- Email support, chat support, phone support, and remote support experience.
DXCテクノロジーでは、コミュニティの強いつながりが成功への鍵であると考えています。DXCのワークモデルは、対面でのコラボレーションを重視しつつ、社員の幸福度、生産性、個々の働き方、そして生活環境をサポートする柔軟性も提供しています。DXCは、誰もが活躍できるインクルーシブな環境づくりに尽力しています。
採用詐欺とは、架空の求人情報を求職者に提供する詐欺行為であり、通常は偽のウェブサイトや、企業を装った未承諾のメールなどのオンラインサービスを通じて行われます。これらのメールは、受信者に個人情報の提供や、違法な採用プロセスの一環として支払いを求めることがあります。DXCでは、ソーシャルメディアネットワークを通じて雇用のオファーを行うことはなく、採用プロセスのいかなる段階でも応募者に金銭や支払いを求めることはありません。また、求職者にIT機器やその他の設備の購入を当社の代理として依頼することもありません。採用詐欺に関する詳細はこちらをご覧ください。
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