Work Location
: 100% onsite at client office
1 min walk from Akasaka station
5 min walk from Akasaka-Mitsuke station
6 min walk from Tameike-Sanno station
Language Requirement
:
- Business level English and Japanese (N1 – N2 level)
Job Detail:
- General IT service and user support to all levels of colleagues both face to face and via email/telephone.
- Logging support requests and incidents.
- The monitoring and completion of issues and requests received by the IT Service Desk. This may involve escalation to local and international support teams.
- Troubleshoot problems, use diagnostic tools as needed and escalate the problem to a more skilled technician as needed.
- Liaising with regional offices and third party suppliers to resolve user support issues
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