Note:
Only applicants currently living in Japan with a relevant Status of Residence will be considered.
We are seeking an experienced IT Support Engineer (L2/L3) to provide advanced deskside and infrastructure support in a bilingual (Japanese/English) environment.
This role requires strong troubleshooting skills, excellent communication in Japanese, and the ability to work closely with end users, vendors, and global IT teams.
Key ResponsibilitiesProvide L2/L3 deskside and remote IT support for end users
Troubleshoot and resolve complex hardware, software, and OS issues (Windows / macOS)
Manage and support Active Directory, user accounts, group policies, and permissions
Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint)
Handle incident, request, and problem management via ticketing systems
Escalate and collaborate with global infrastructure and application teams when required
Support onboarding/offboarding, device provisioning, and asset management
Document procedures, solutions, and troubleshooting steps
Communicate effectively with users and stakeholders in Japanese
Required Skills & Experience
3+ years of experience in IT Support / Helpdesk / Desktop Support
Proven L2/L3 troubleshooting experience
Strong knowledge of:
Windows 10/11 (macOS experience a plus)
Active Directory / Azure AD
Microsoft 365
Networking fundamentals (TCP/IP, DNS, DHCP)
Experience supporting users in an office or enterprise environment
Business-level Japanese (spoken and written)
Basic English communication skills (reading documentation, team communication)
Nice to Have
Server support experience (Windows Server)
Experience with Intune, SCCM, JAMF, or similar tools
Knowledge of virtualization or cloud platforms (Azure, AWS)
IT certifications (CompTIA, Microsoft, etc.)
-
Tokyo Intersoft KK ¥3,600,000 - ¥5,500,000We are seeking an experienced IT Support Engineer to provide advanced deskside and infrastructure support in a bilingual (Japanese/English) environment. · Provide L2/L3 deskside and remote IT support for end users · ...
-
Tokyo SS&C TechnologiesSS&C is a global leader in investment and financial services software delivering cutting-edge technology solutions to some of the world's largest financial institutions and healthcare organizations. · Provide hands-on IT support for SS&C client offices while partnering with globa ...
-
Tokyo SS&C TechnologiesAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, · and has 27,000+ employees in 35 countries. · ...
-
Tokyo WiproThe Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for Microsoft's diverse technical environment. The team ensures quick resolutions to IT service issues, · Responsibilities: Provide onsite support for hardware, AV systems, device man ...
-
Tokyo Brown Brothers Harriman Full timeAt BBH we take our responsibility to support your professional and personal goals seriously. · ...
-
Tokyo Sky Systems, Inc. (SkySys)Provide IT Infrastructure field support including troubleshooting hardware software and operating system issues. · ...
-
Tokyo SS&C TechnologiesAs a leading financial services and healthcare technology company based in Connecticut SS&C empowers its clients with innovative IT solutions. · IT Support & Systems Management: Provide hands-on IT support for SS&C client offices while partnering with global engineering and servi ...
-
Tokyo, Tokyo EOS IT SolutionsJob summaryDesktop Support Technician · Deliver a superior end user experience while maintaining a secure and well-managed environment. · ...
-
Tokyo WiproThe Onsite & Dispatch Support team plays a key role in providing exceptional first-level support for Microsoft's diverse technical environment. · ...
-
Tokyo, Tokyo Brown Brothers HarrimanAs a Senior Desktop Support Technician, you will be primarily responsible for supporting our global end user client excellence in effort via telephone and other remote troubleshooting tools. · ...
-
Tokyo Brown Brothers Harriman & CoAt BBH, Partnership is more than a form of ownership—it's our approach to business and relationships. · We know that supporting your professional and personal goals is the best way to help our clients and advance our business. · ...
-
Tokyo SS&C TechnologiesSS&C is a global leader in investment and financial services software delivering cutting-edge technology solutions to some of the world's largest financial institutions and healthcare organizations. · A Bachelor's degree or equivalent experience (3-5 years in IT support) in a cor ...
-
Tokyo Total IT GlobalThe Desktop Support Engineer will provide day-to-day onsite and remote desktop support to end users across multiple client locations in Tokyo. · The engineer will collaborate closely with the Service Desk, supervisors, and managers to ensure consistent and high-quality IT support ...
-
Tokyo Applied Medical Full timeAs a new generation medical device company we believe in the power of working together to make a meaningful and positive difference Applied Medical is committed to improving the accessibility and affordability of high-quality healthcare globally We achieve this through a vertical ...
-
Tokyo Applied MedicalWe are dedicated to creating an environment where team members of diverse backgrounds are valued, · challenged and acknowledged. · ...
-
Tokyo Prudential Financial Full time¥2,500,000 - ¥5,000,000 per year+ PGIM Japan Group\'s business has been evolving and expanding in both width and breadth of clientele as well as product range. We are looking for a motivated individual like you to fulfill this unique opportunity within our dynamic environment. · + As Service Desk Technician you ...
-
Tokyo SS&C Technologies+Job summary · SS&C is a global leader in investment and financial services software, · +ResponsibilitiesProvide hands-on IT support for SS&C client offices while partnering with global engineering and service desk teams to improve resolution times and identify improvement opport ...
-
Tokyo Ubique SystemsThe purpose of the role is to resolve technical issues and requests onsite that remote functions are unable to address. The role represents the Technology team in onsite incident problem management projects and software delivery. · ...
-
Tokyo EOS Full timeThe Audio Visual Support Technician acts as the primary user-facing support staff for IT. · ...
-
Chiyoda HCLTechThis position assists Customer with technical support of desktop computers, applications and related technologies. Provides Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Tele ...
-
Deskside Technician
4週間前
東京都 千代田区, Allied digital service limited ¥48,000 - ¥480,000 per yearThe position of Deskside Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations. · ...