Tokyo Intersoft KK ¥3,600,000 - ¥5,500,000

Note:
Only applicants currently living in Japan with a relevant Status of Residence will be considered.


We are seeking an experienced IT Support Engineer (L2/L3) to provide advanced deskside and infrastructure support in a bilingual (Japanese/English) environment.

This role requires strong troubleshooting skills, excellent communication in Japanese, and the ability to work closely with end users, vendors, and global IT teams.

Key Responsibilities

Provide L2/L3 deskside and remote IT support for end users
Troubleshoot and resolve complex hardware, software, and OS issues (Windows / macOS)
Manage and support Active Directory, user accounts, group policies, and permissions
Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint)
Handle incident, request, and problem management via ticketing systems
Escalate and collaborate with global infrastructure and application teams when required
Support onboarding/offboarding, device provisioning, and asset management
Document procedures, solutions, and troubleshooting steps
Communicate effectively with users and stakeholders in Japanese

Required Skills & Experience

3+ years of experience in IT Support / Helpdesk / Desktop Support
Proven L2/L3 troubleshooting experience

Strong knowledge of:
Windows 10/11 (macOS experience a plus)
Active Directory / Azure AD
Microsoft 365
Networking fundamentals (TCP/IP, DNS, DHCP)
Experience supporting users in an office or enterprise environment
Business-level Japanese (spoken and written)
Basic English communication skills (reading documentation, team communication)

Nice to Have

Server support experience (Windows Server)
Experience with Intune, SCCM, JAMF, or similar tools
Knowledge of virtualization or cloud platforms (Azure, AWS)
IT certifications (CompTIA, Microsoft, etc.)

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