Account Director (AD) plays a key role in maintaining clients' stability and influencing their potential growth.
AD will lead day-to-day client engagement and develop strategic recommendations that address clients' business problems to solve in a marketing and consumer context. Manage a team of agency personnel to deliver on client needs and achieve favorable outcomes for the client that result in agency profitability/overall financial health. Work with Agency specialists to lead the client to new marketing solutions that they may not have considered in their own operations and planning processes.
Key Accountabilities
- Client communication
- Team management
- Account planning and resource management/forecasting
Core Duties
- In coordination with the line manager, responsible for ensuring client satisfaction and handling strategic issues or problem resolution of one-to-one marketing issues
- Develop a comprehensive understanding of the marketplace and our client's business including various media and distribution channels
- Proactive engagement with client to improve existing services, in order to drive profitable client relationships
- Be accountable for the security of our client's business
- Manage and ensure quality of our services to clients
- Management and handling of key client briefs, projects and requests, including the refinement of the above
- Typical day-to-day management of clients and their requests including presentations, documentation, and client activity administration
- Ensure the excellence of projects; effectively manage and interpret client feedback; guide/lead Account Managers (AMs) and Account Executives (AEs) to implement projects smoothly and effectively
- Support line manager in developing initiatives for new business or expanding existing business
- Financial control of billings and third-party costs
- Write/proofread major communications materials including executive internal memos, executive speeches, Q&A, sensitive topic statements, pitch docs or press releases
- Maintain high-level contacts within business and industry relations
- Lead major offline activities/events and overall quality control
- Provide account planning and strategic support to key clients
- Provide clients counsel in the development of successful customer management strategies
- Lead the team to write communication plan/PR plan
- Understand industry/market trends and the success factors critical to the organization's long-term sustainability and competitiveness
- Understand the offering of the 6 Capabilities
- Modify proposals based on changing business conditions
- Drive the right client briefs for internal stakeholders, mainly strategy, creative and delivery teams
- Take ownership of the quality of creative responses in conjunction with Creative Director
- Ensure creative team motivation and working processes
- Oversee project briefings (both written and actual briefing) and client approval
- Provide creative judgement
- Develop strong working relationships with AMs and AEs to ensure that once briefed the campaign/project moves forward smoothly
- Be the first stop in resolving problems raised by AMs and AEs
- Work with Business Director/Group Account Director to project future account team personnel requirements and overcome any existing issues
- Assume responsibility, and demonstrate proactive and energetic working attitude
- Take responsibility for management and motivation of account team members to allow them to achieve maximum potential
- Abide by the WPP Code of Business Conduct
- 6+ years of related experience
- Industry experience preferred
- Team-leading experience
- Excellent writing skills, strong presentation capabilities (proven media relations skills)
- Strong verbal and presentation skills with the ability to speak knowledgably with high-level executives internally and with clients
- Detail-oriented, organized and dedicated; proactive and enthusiastic with an ability to juggle multiple tasks and meet deadlines; a quick learner
- Knowledge of working software (Office 365, etc.)
- Business to Native level in Japanese and English
Qualifications
About Us
VML & Ogilvy Japan GK was established in April 2019 as a partnership between Geometry Global and The Ogilvy Group to enhance our offering to brands in Japan in support of their business ambitions and marketing objectives. We believe in the power of creativity to drive meaningful change that delivers positive business outcomes. Now more than ever the ability for an agency to flex and adapt to clients changing needs is vital in the application of communications, brand experience, commerce and technology. Our blend of global and local expertise and marketing capability is designed to meet the challenges of today while setting our clients up for success from tomorrow and beyond. VML & Ogilvy Japan GK is a WPP company (NASDAQ: WWPGY).
VML & Ogilvy Japan GK embraces and celebrates diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide creative agency that represents global clients. The more inclusive we are, the more brilliant work we can create together.
At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.
We believe in building powerful teams with purpose. This means hiring and nurturing talent across all races, ethnicities, religions, abilities, sexual orientation, and gender identities – and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.
Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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