At AKQA, the Client team handles every facet of our relationship with clients, ensuring an unwavering commitment to the best possible outcome for all.
With profound empathy for client contexts, customers and aspirations, they're the ultimate brand advocates and experts in identifying exciting new opportunities for growth.
We are seeking an experienced and dynamic Account Director to join our team and lead our Customer Experience Consulting business.
As an Account Director, you will be responsible for overseeing all aspects of the client engagement process, from strategy formulation to execution.
Your primary goal will be to ensure the successful delivery of exceptional customer experiences that drive client satisfaction and business growth.
ROLE REQUIREMENTS
Sales Achievement Focus:
- Maintain a strong emphasis on achieving targeted revenue goals.
- Proactively identify upselling and cross-selling opportunities to drive business growth.
- Collaborate with the sales team to develop strategies and initiatives that maximise revenue potential.
Client Relationship Management:
- Develop and maintain strong relationships with key client stakeholders.
- Serve as the main point of contact for clients, addressing their needs and concerns.
- Collaborate with clients to identify their strategic objectives and align consulting services accordingly.
Presentation Skills:
- Deliver compelling and persuasive presentations to clients, showcasing strategies and recommendations effectively.
- Communicate complex concepts and ideas in a clear and concise manner.
- Tailor presentations to different audiences, adapting the content and style accordingly.
Project Management:
- Oversee end-to-end project execution, ensuring timely delivery and high-quality outcomes.
- Define project scope, objectives, and deliverables in collaboration with the client.
- Allocate and manage resources effectively to meet project requirements alongside our project managers.
Team Leadership:
- Provide guidance and direction to a cross-functional team of strategists and consultants and specialists.
- Foster a collaborative and innovative work environment.
- Mentor and develop team members, promoting their professional growth.
QUALIFICATIONS & CHARACTERISTICS
- Proven experience (10+ years) with large Japanese enterprises, specifically in customer experience principles, methodologies, best practices, and digital technologies that bring the vision to life.
- Excellent interpersonal and communication skills, with the ability to effectively engage and influence stakeholders at all levels.
- Demonstrated ability to lead and motivate teams to achieve project goals.
- Proficient in both Japanese and English. (written and spoken).
- A positive, 'can do' attitude and a passion for doing work that is both ground-breaking and influential.
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