お客様は私たちにとって最も重要であり、多くのエンドユーザーは私たちの製品・サービスを信頼して安心した日々をおくることが出来ています。私たちのビジネスの将来のために、重大な問題を解決して価値を提供することが出来るエージェントサポートデスク(IA新契約) スタッフを求めています。あなたを必要としています。
職務要約:
IA代理店向けヘルプデスクの新契約業務における実務担当者
職務詳細:
・営業担当者/代理店からの新契約サービスに関する照会/依頼事項をバックオフィス組織と適宜連携し完了させる。
・業務手順の文書化(既に文書化されているもの更新含む)を新契約部、コールセンターおよび新契約担当部署と適宜連携し完成させる。
・営業担当者および代理店募集人への助言等サポート業務。
・各種フィードバックデータの作成による営業担当者/代理店への連携
・営業部門/IS部門と連携し、デジタル化を推進する。
必須のスキル・経験:
・3年以上の生命保険業務経験(必須)
・コールセンター/ヘルプデスクにおける2年以上の実務経験、または金融機関事務業務における3年以上の実務経験(必須)
・生命保険会社における、新契約業務の実務経験(あれば尚可)
・代理店サポート業務経験(あれば尚可)
スキルおよび能力:
・営業担当者/代理店からの依頼事項を的確に把握し、対応する能力
・コミュニケーション能力
・一定レベルのPCスキル
社外勤務についての部内ガイドライン:
ハイブリッド勤務になります。社外勤務は当社のガイドライン(Working Better)に従ってチームで決定いたします。
残業について:
月~20時間
給与:
経験、能力を考慮の上、当社規定により優遇します。
通勤交通費支給(当社規定による)
変動賞与年1回(個人、会社業績に応じて支給)
勤務時間:
原則 9:00~17:00 または 10:00~18:00(実働7時間)
土日 10:00~18:00(月2~3回程度、振替休日あり)
※研修期間中は平日のみの勤務となります。
フルフレックス制度あり
福利厚生:
社会保険完備(健康保険、厚生年金保険、雇用保険、労災保険)、ベネフィットワン、各種研修制度(英語、日本語研修含む)、育児・介護休業制度、ベビーシッター支援制度、wiwiwシステム(育児休業からの復職支援システム)の導入、退職金制度
休日休暇:
週休2日制、祝日、年末年始、有給休暇、特別連続休暇、アニバーサリー休暇他
勤務地:
初台本社 〒 東京都新宿区西新宿三丁目20-2 東京オペラシティタワー
大阪本社 〒 大阪府大阪市北区中之島2-3-33 大阪三井物産ビル
あなたの動機づけは何ですか?
あなたはお客様に一生懸命になり、お客様の利益のために耳を傾け、関与し、行動します
あなたはアジャイルなマインドセットでビジネスの成果を実現する方法を見つけたいという好奇心を持って、広い視野で考えます
あなたはチームで成長し、一緒に物事を成し遂げることを楽しみます
あなたは責任感をもって、重要事項に対するソリューションを構築します
あなたは正しいことをし、誠実に働き、率直に発言します
あなたの人間性を共有し、多様で包括的な職場環境を構築するのを助けます
私たちのコミットメント
我々の使命; 意思決定をより簡単にし、より良い生活を送るために貢献すること
あなたの成長と成功のためのリーダーシップチームであること
業界の変革を推進するリーダーとなるという大胆な目標
毎日最善を尽くす
jobs.manulife.comで私たちの雇用機会についてもっと学んでください
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contactWorking Arrangement
Hybrid
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