▼募集背景
お客様ネットワークシステム向け保守運用サービスの専門コンタクトセンター業務をご担当いただきます。お客様ネットワークシステムの各種トラブルを受け付け障害原因の切り分けを行い、保守員や必要部品を手配し、障害の早期復旧を図ります。また、新サービスの企画立案やドキュメント作成、営業支援業務にも従事していただきます。
▼業務内容
・コンタクトセンターの受付業務(問合せ/障害/アカウント対応)
・当社カスタマエンジニア向けテクニカルサポート(ネットワーク機器の故障解析)
・リモートでの障害原因の切り分け、異状監視
・コンタクトセンターの品質管理、改善活動
・技術マニュアル作成、ナレッジ/ノウハウ蓄積
・サービス開発、営業支援
▼キャリアパス
経験の蓄積やスキルの向上により専門職(スペシャリスト)や管理職(マネージャ)など、上位役職へのキャリアアップが可能です。
▼やりがい・働き甲斐
最新のネットワーク技術をビジネスに取り入れて、お客さまに新たな付加価値を提供しており、常に最新の技術に携わることができます。
▼働き方
・窓口オペレータは2...
【求める人材】
【必須1】
・PC(Windwos)の基本操作
【必須2:いずれか】
・ネットワークシステムの保守/運用/設計/構築 いずれか3年以上の経験
・CCNAレベルのNWスキル
【尚可】
・ビジネスマネージャー検定レベルの管理職基礎スキル
・事業立案、サービス企画、品質改善等のプロジェクト企画・管理経験
・コンタクトセンター/ヘルプデスク業務経験
【給与】
600万円~700万円
※想定年収は基本給×12か月分と前年度賞与実績額、全社平均残業20時間/月分の残業手当を含め算出
※あくまでも目安ですので、ご本人の経験・能力を考慮し算定します
【勤務地】
東京都
【勤務時間】
08:30~17:15
【雇用・契約形態】
【待遇・福利厚生】
■健康保険 ■厚生年金 ■雇用保険 ■労災保険◎通勤交通費 ◎超過勤務手当(固定残業代なし/1分単位での支給) ◎ペアレント・ファンド(新たに子供が生まれた場合、子供1人につき55万円支給) ◎ファミリーサポート・ファンド(家族手当) ◎借上社宅制度(適用条件有)
【休日・休暇】
完全週休2日制(土・日)/祝日/年末年始/年次休暇(初年度20日、繰り越し分を含め最大44日/半日休暇制度有)/ファミリーフレンドリー休暇(5日/繰り越しを含め最大20日)/リフレッシュ休暇/結婚休暇/、転任休暇、産前産後休暇など
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