Service Desk Analyst

18時間前


Tokyo IFS Full time

Job Description

Overview

The Service Desk Analyst plays a critical role in forming customers' perceptions of IFS and our services by managing the full lifecycle of all cases related to support, maintenance, and cloud service activities for commercial IFS customers.

This includes being the initial point of contact for all case escalations and emergency assistance requested via phone, email, or the IFS Service Center.

Duties & Accountabilities

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