Description:
As a Global Service Desk Agent in Tokyo, you will provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat. You will troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company.
Responsibilities:
- Provides tier two(more complex) support on customer requests, inquiries, and/or questions through email, phone, or live chat
- May also have involvement in escalation support at the tier 1 and 2 levels
- Handles more complex issues and customers
- May handle some specialized functions such as 1st level billing support, portal onboarding and simple GAM requests
- May provide support in 1 or more languages
- Works on tasks outside of the queue as assigned by management
Requirements:
- Japanese & English at business level
- Customer and phone communication skills
- Customer service experience (phone, email, face-to-face: over 1 year)
- Shift/night shift workability
- PC, Microsoft Office application operation
Benefits:
- Salary: ¥xx,xxx - ¥xx,xxx per month
- Annual salary review
- Year-end bonus
- Employee stock purchase system
- Social insurance complete (employment, labor, health, pension)
- Health care facility, fitness club assistance
- NEXT STAGE CHALLENGE allowance / holiday (long-term employees only)
- Qualification acquisition support system
- Public club activity support system
- Mental health counseling
- Celebration and condolence gift money (wedding gift money, birth celebration gift money, condolence gift money, etc.)
Company Information:
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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Tokyo Equinix Full timeJob Title: Global Service Desk Agent (Tokyo) · Description: · As a Global Service Desk Agent in Tokyo, you will provide tier two support on customer requests, inquiries, and/or questions through email, phone, or live chat. You will troubleshoot, document, escalate, and manage tro ...
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