Language Requirement:
Business-level Japanese & English (Minimum JLPT N2)
Overview
The Scrum Master & Operational Analyst supports the operation and continuous improvement of the client's Human Pharma Commercial Data Analytics platform, which includes databases, Tableau reports, and self-service analytics tools.
The role requires strong ownership, professionalism, and the ability to work independently and collaboratively.Required Skills
Business-level Japanese & English (Minimum JLPT N2) (written & spoken)
Proven experience in IT project management or PMO
Ability to work independently with strong ownership
Excellent stakeholder communication and coordination skills
Preferred Skills
Experience in system development (Application Developer or Business Analyst)
Scrum Master certification or experience
Familiarity with data analytics platforms and tools
Understanding of pharmaceutical business processes
Key Responsibilities
Scrum Master Duties
Plan and host Scrum ceremonies; assist with Sprint planning and track development progress
Facilitate communication between Product Owner and development team
Develop and promote Windmill Scrum implementation standards
Guide team members and ensure effective use of JIRA/Confluence
Optimize processes:
JIRA workflows, automation, reporting, and reviews
Track Sprint statistics and share updates with stakeholders
Assist Product Owner in demand management and prioritization
Operational Analyst Duties
Manage Incident/Problem processes:
review SNOW requests, coordinate responses, and track issues to closure
Support critical issue resolution and collaborate with system leads/SMEs
Coordinate operational tasks and act as liaison with external vendors
Streamline operational processes and propose improvements
Manage access and licensing for Windmill systems
Update user announcements, data issue information, and knowledge base content
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