Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.
Job Description
Responsibilities
- Serve as the focal point for all IT Operations in our Tokyo office and the Japanese market. Drive resolution of all incident and support requests in your markets.
- Lead efforts of any technology contractors in your region. Perform as a leader for the technology team
- Actively monitor and manage tickets, for you and the follow-the-sun team, in our case management tool.
- Follow up with users on support cases, provide feedback and see problems through to resolution.
- Develop communication channels with the leaders in your region to understand their key business applications and learn how and why they use them
- Perform application, server, networking administration as directed
- Participate in budget process for Japan region
- Provide prompt technical, "White-Glove" response to the leadership team. Quickly drive their issues to resolution
- Research problems and identify trends to strategically address IT needs
- Manage any outages in your region, ensuring our vendors are addressing the issues and you are communicating status to those effected.
- Participate in Out-of-Hours work as required. Sporadically travel to our offices and sites as required, both in country and outside country.
- Assisting with delivering our new construction sites. Working with a project team to design, Plan and implement our IT infrastructure
- Participate in the IT Change Management process, where required
- Collaborate with other teams and work on cross team projects
- Participate in job-specific training and grow your knowledge of IT best practices, new procedures, products and services
- Adhere to the company's values and behaviors
- Perform other duties as assigned
Required Skills
- Required Education: Bachelor's Degree
- Technology certifications preferred, not required
- Minimum of 5 years technology experience
- Preference given to candidates with the following application support experience; Workday, Oracle ERP, Microsoft Teams, Office 365, Okta, mimecast and Crestron AV
- Experience with Executive Support and the needs of High-Level team members
- Occasionally travel to perform onsite activities
Competencies
- Business-level proficiency in Japanese and English, with the ability to speak and write effectively in both languages
- Strong analytical skills
- Strong organizational and planning skills
- Works well both alone or in a team setting
- Excellent customer service skills
About the Infrastructure
Technology at Invenergy consists of a modern, cutting edge IT environment running the Microsoft stack and utilizing best of breed hardware and software solutions. The core infrastructure utilizes virtual server technology supporting 500 on-premise and cloud-based hosts and 200 on-premise physical hosts. Core switching and routing is with industry best equipment and connected via a hybrid of enterprise MPLS, site-to-site VPNs, and private circuits. We utilize some of the most advanced cyber security tools and approaches available to help keep our environment safe and protected. We employ SaaS solutions for rapid solution delivery and virtual desktop infrastructure to support 24/7 operations requirements. As we continue to grow, we continue to strategically look for innovative ways to enhance Invenergy's IT solutions.
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