Job Title:
Business Operations Lead
Department:
Business Planning Section, Auto Business Department
Location:
Tokyo
Job Overview
The Business Operations Lead will play a key role in driving operational excellence, improving service quality, and supporting business performance through data-driven decision-making.
Key Responsibilities
Improve service quality by leveraging CS and NPS feedback from merchants and users
Design and manage operational workflows for new service launches, including outsourced functions
Build monitoring infrastructure for KPIs and P&L using tools such as DOMO and SQL
Manage budgeting, forecasting, and financial tracking
Support internal management meetings and cross-functional coordination
Work closely with the corporate accounting team on financial operations
Identify internal issues and propose practical, data-driven solutions
Work Environment
Department size:
~70 members
Business Management Group: 1 Manager, 4 Employees, 4 Temp/Part-time Staff
Team composition:
Mainly professionals in their 20s–30s with a flat, collaborative culture
Backgrounds include mid-career hires from sales and accounting, and new graduates
Requirements Must-Have
5+ years of professional experience
Strong communication skills and a proactive, ownership-driven mindset
Plus one of the following:
Experience in data analysis or P&L creation
Experience in workflow improvement, design, or implementation
Basic project management experience
Nice-to-Have
Experience in corporate strategy or business planning
English Requirement
TOEIC 800+ or equivalent English proficiency
Proof required by offer stage; if unavailable, a TOEIC IP test may be administered during the selection process
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