The Allegro team is united by a clear purpose—advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business—from breakthrough product development and customer success to how we show up for each other and the communities we serve.
The Opportunity
As a Customer Service Representative, you will play a pivotal role in ensuring operational excellence and customer satisfaction by supporting the end-to-end order fulfillment process. You will collaborate closely with the Sales team, Business Units at headquarters, and distributors to manage sales forecasts, process orders, and resolve delivery or product-related issues. Your ability to coordinate across functions and maintain a high level of service will directly contribute to the success of our customer relationships and business operations.
What You Will Do
Manage and maintain sales forecasts in collaboration with Sales and Business Units
Support the full order-to-delivery cycle using ERP systems, ensuring timely and accurate processing of distributor orders.
Collaborate with Sales and Business Units to resolve delivery schedule issues and other supply chain challenges.
Respond to customer requests for product samples and manage return processing in alignment with internal and external stakeholders.
Serve as a key liaison between customers, distributors, and internal teams to ensure smooth communication and issue resolution.
Maintain accurate records of order status, delivery timelines, and customer interactions.
Contribute to continuous improvement initiatives in customer service processes and systems.
Provide timely updates and reporting to internal teams regarding order trends, forecast accuracy, and customer feedback.
Ensure compliance with internal policies and procedures related to order management and customer support.
What You Will Need:
Minimum of 5 years of hands-on experience in customer service or order management roles.
Proficiency in ERP systems and business applications such as Oracle, SAP, Tableau, and Salesforce.
Strong communication skills in both Japanese and English, with the ability to participate in conference calls with overseas teams.
Detail-oriented mindset with strong organizational and time management skills.
Ability to work effectively in a cross-functional, multicultural environment
Who You Are:
A customer-focused professional with a proactive and solution-oriented mindset.
A strong communicator who builds trust and rapport across teams and cultures.
A team player who thrives in dynamic environments and takes ownership of responsibilities.
A detail-driven individual who ensures accuracy and consistency in all tasks.
Preferred Qualifications:
Experience in a multinational company or working with global teams.
Familiarity with logistics, inventory control, and supply chain processes.
Knowledge of import/export documentation and procedures.
Why Allegro?
Join Allegro and become part of a team where your contributions truly matter.
We foster a culture of Real Innovation, empowering you to push boundaries, develop cutting-edge solutions, and drive continuous improvement.
Your work will create a Real Impact by solving complex real-world challenges that fuel our success and shape the future of technology.
You'll experience Real Connection, collaborating with talented colleagues around the globe in an environment built on trust, respect, and a shared purpose.
Join us—and help build what's next.
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