Tokyo Apex
カスタマーサポート 《@外資系ライフサイエンス企業◆リモート中心の柔軟なハイブリッド勤務体制》 求人ID:39376

<主な仕事内容>
《日本GM直属ポジション◆リモート中心の柔軟なハイブリッド勤務体制》

【少人数チームで裁量が大きく、キャリア成長も期待できるポジション】
※グローバルチームと連携しながら、顧客対応を通じて事業を支える役割を担っていただきます。

・新規顧客のオンボーディング・マスタデータ管理
・顧客サンプルリクエスト対応・承認手続き
・顧客問い合わせ対応、リードトゥオーダープロセス管理
・需要予測支援・市場情報の共有による安定供給支援
・支払依頼処理、請求・クレジット関連対応
・顧客監査準備・資料調整
・顧客クレーム対応・フォローアップ
・営業マネージャー支援、契約関連データ管理 等

<注目ポイント・魅力>
・日本法人GMの直属ポジション
・少人数チームで裁量が大きく、将来的なキャリア成長が期待できる環境
・グローバルチームと直接連携する、自立性の高いポジション
・リモート中心の柔軟なハイブリッド勤務体制

<会社概要>
【外資系ライフサイエンス企業】
・医薬品や栄養補助食品向けの高品質な機能性添加剤を提供するグローバルな外資系ライフサイエンス企業です。
・グローバルな製造ネットワークと高度な技術サポート体制を備え、顧客の製剤開発から上市までを支援しています。

<労働条件・その他>
雇用形態:正社員
年収:~1,000万円
勤務地:東京都 ※週3日のリモートワークOK(柔軟に対応可能)
勤務時間:フレックスタイム制
休日:土日祝、年末年始、その他同社指定の休日
業界:科学技術、製薬

<応募要件>
【必須要件】
・学士号以上(ビジネス/科学または関連分野)
・流暢な日本語とビジネスレベルの英語力(メール・Teamsでの業務対応)
・B2B国際環境でのカスタマーサポート/セールスアドミン/サプライチェーン経験(3年以上)
・ERPシステムの実務経験(特にSAP)
・マスターデータ・受注・請求フローの理解
・CRMシステムの利用経験
・優れた理解力・組織力、自律的な業務遂行能力
・顧客志向かつ結果重視のプロアクティブな行動力
・異文化適応力、少人数チームでの協働スキル、説明責任遂行力

【歓迎要件】
・Salesforce利用経験
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